Automatic ticket checking in Heuston

Oisin88 · 22-12-2009, 08:05

Also, the on train ticket checkers are still insisting on ticket checking even before the first stop out of Heuston and after the last stop towards Heuston

Colm Moore · 22-12-2009, 11:43

Making sure everyone pays their (correct) fare is very important to the bottom line due to the past levels of evasion. The alternative of not checking is higher fares or fewer trains for the rest of us. The extra checks cost nothing as the staff are employed anyway.

Mark Gleeson · 22-12-2009, 11:46

But whats the point if the passengers will be checked on arrival, the reverse should be the case the train should be checked mid journey

There is also a headcount being done at the same time, which is important to the bottom line

That said in the UK, on a long distance service where the staff change, the new staff again check tickets

Colm Moore · 22-12-2009, 11:56

The other day, we were checked at Heuston (ticket barrier, but the emergency gate was open

) and somewhere Heuston-Thurles. Only people boarding Thurles-Mallow were checked after that. Interestingly, the train host and the ticket checker both did the ticket checking.

Thomas Ralph · 22-12-2009, 11:59

Yes, we had the train host/ticket checker double-teaming on the 1100 Heuston-Cork last Saturday too. Interesting as I thought there was a demarcation issue there.

Oisin88 · 22-12-2009, 13:00

Quote:

Originally Posted by Victor

Making sure everyone pays their (correct) fare is very important to the bottom line due to the past levels of evasion. The alternative of not checking is higher fares or fewer trains for the rest of us. The extra checks cost nothing as the staff are employed anyway.

What about the cost/benefit of putting the machines in in Heuston then? If the staff were already there checking, why the extra machines? I'm sure a few less people on the dole would be most people's preferred option.

Mark Gleeson · 22-12-2009, 13:33

Quote:

Originally Posted by Oisin88

What about the cost/benefit of putting the machines in in Heuston then? If the staff were already there checking, why the extra machines? I'm sure a few less people on the dole would be most people's preferred option.

For smartcard functionality and the ticket check also is a passenger count and breakdown

Ron Burgundy · 23-12-2009, 13:13

This morning the guy at the gate insisted everyone try their ticket in the machine even when they all said they don't work. Massive que developed and another staff member then came over to open the gate to everyone and stop the farce.

I pay over 2k a year for my ticket and if they put in this system i expect it to work with my ticket. I don't want an excuse and i don't want to be told to go to a building beside Connolly to get another ticket ( time and effort on my part )

When you are in a hurry for a train and your ticket doesn't work it can become a real pain trying to get through these barriers.

I don't get a new ticket until April and i sick of this rubbish on a daily basis.

Colm Moore · 23-12-2009, 15:40

Quote:

Originally Posted by Ron Burgundy

I pay over 2k a year for my ticket and if they put in this system i expect it to work with my ticket. I don't want an excuse and i don't want to be told to go to a building beside Connolly to get another ticket ( time and effort on my part )

Have them send a replacement to your local station and return you old one when you collect it.

No guarantee how long it will last though.

Ron Burgundy · 23-12-2009, 16:10

Quote:

Originally Posted by Victor

Have them send a replacement to your local station and return you old one when you collect it.

No guarantee how long it will last though.

I think that might be a little too hard for the staff in Portarlington, unless i write what i want out in crayon

Ron Burgundy · 26-03-2010, 14:18

Quote:

Originally Posted by Ron Burgundy

This morning the guy at the gate insisted everyone try their ticket in the machine even when they all said they don't work. Massive que developed and another staff member then came over to open the gate to everyone and stop the farce.

I pay over 2k a year for my ticket and if they put in this system i expect it to work with my ticket. I don't want an excuse and i don't want to be told to go to a building beside Connolly to get another ticket ( time and effort on my part )

When you are in a hurry for a train and your ticket doesn't work it can become a real pain trying to get through these barriers.

I don't get a new ticket until April and i sick of this rubbish on a daily basis.

This is happening again and how they can keep this system in place when it is clearly not working is beyond me.

22-12-2009, 08:05	#1
Oisin88 Member Join Date: May 2006 Location: Dublin Posts: 608	Also, the on train ticket checkers are still insisting on ticket checking even before the first stop out of Heuston and after the last stop towards Heuston __________________ !

22-12-2009, 11:43	#2
Colm Moore Local Liaison Officer Join Date: Dec 2006 Posts: 5,442	Making sure everyone pays their (correct) fare is very important to the bottom line due to the past levels of evasion. The alternative of not checking is higher fares or fewer trains for the rest of us. The extra checks cost nothing as the staff are employed anyway. __________________

22-12-2009, 11:46	#3
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	But whats the point if the passengers will be checked on arrival, the reverse should be the case the train should be checked mid journey There is also a headcount being done at the same time, which is important to the bottom line That said in the UK, on a long distance service where the staff change, the new staff again check tickets __________________ Unhappy with new timetable - let us know

22-12-2009, 11:56	#4
Colm Moore Local Liaison Officer Join Date: Dec 2006 Posts: 5,442	The other day, we were checked at Heuston (ticket barrier, but the emergency gate was open ) and somewhere Heuston-Thurles. Only people boarding Thurles-Mallow were checked after that. Interestingly, the train host and the ticket checker both did the ticket checking. __________________

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22-12-2009, 11:59	#5
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	Yes, we had the train host/ticket checker double-teaming on the 1100 Heuston-Cork last Saturday too. Interesting as I thought there was a demarcation issue there.

23-12-2009, 13:13	#8
Ron Burgundy Regular Poster Join Date: Nov 2009 Posts: 63	This morning the guy at the gate insisted everyone try their ticket in the machine even when they all said they don't work. Massive que developed and another staff member then came over to open the gate to everyone and stop the farce. I pay over 2k a year for my ticket and if they put in this system i expect it to work with my ticket. I don't want an excuse and i don't want to be told to go to a building beside Connolly to get another ticket ( time and effort on my part ) When you are in a hurry for a train and your ticket doesn't work it can become a real pain trying to get through these barriers. I don't get a new ticket until April and i sick of this rubbish on a daily basis.