Failed taxsaver ticket

drumcondra commuter · 14-01-2010, 11:44

My new Annual Rail, Bus and Dart card has stopped working after barely two weeks of use. It's the old style magnetic strip ones and is giving a Turn Card Over / Wrong Side Up / Stupid Design reading.

Thomas Ralph · 14-01-2010, 15:06

You can get it exchanged on the spot at Pearse station or at the taxsaver office on Amiens Street. There's also probably an exchange form you can fill in at your local station and they'll send out a new ticket within a couple of weeks.

tigger1962 · 14-01-2010, 20:33

I'm on my third one this year! and it always seems to be after i swipe through in connolly

BrianDeBruce · 14-01-2010, 21:53

On a few occasions, my point to point annual ticket has failed in the automatic gates only to be restored by the reader on the Dublin bus.

The first time I thought it was fluke. The second time it was a brand new ticket, chanced it on the bus and it has worked fine since. Generally I'm not that lucky ao there might be something in it...

Might be worth a try if you use the bus?

hoopsheff · 15-01-2010, 08:51

have the same problem with my ticket. ticket machine in hazelhatch did the whole in/out/in/out eventually accept ticket thing...hasnt worked anywhere since

drumcondra commuter · 15-01-2010, 09:55

The ticket works fine on Dublin Bus machines so I will try it again at my train station. Thanks for information posted here though.

Mark Gleeson · 15-01-2010, 10:04

Every time the ticket is read the mag stripe is rewritten

As always if you can avoid the turnstiles and flash the ticket at the checker at the staffed gate

Oisin88 · 16-01-2010, 20:25

Quote:

Originally Posted by Mark Gleeson

As always if you can avoid the turnstiles and flash the ticket at the checker at the staffed gate

That means at heuston you have to queue up behind everyone else.

When is the smartcard system coming?

Mark Gleeson · 16-01-2010, 20:31

Extremely close should have details on the start date in the next few days, just waiting on IE

markpb · 16-01-2010, 22:36

Quote:

Originally Posted by Mark Gleeson

Extremely close should have details on the start date in the next few days, just waiting on IE

Any idea what the delay is? It was meant to be starting months ago. At this rate, the initial trial of the ITS card will come only a few months after the introduction of the IR card.

Mark Gleeson · 16-01-2010, 23:11

The IE system is very much more advanced than the Luas or DB system. Auto top ups from your bank account, refunds are made directly to the card. Web interface to your account which is merged with your existing IE booking account. Also smartcards will be available from the TVM's to buy. There is a serious set of revisions to the TVM software (we have 40+ issues raised) which should include

1) Numerous fixes to standard tickets
2) Smart-card functionality
3) Reservation collection
4) Chip and Pin

An interim release is out (the one with the missing letters) which issues child tickets

Several stations (Seapoint, Rush and Lusk, Greystones & Bray) have had serious work done which meant no validators. Also as part of our involvement in the initial testing a list of concerns and issues was sent to IE one of which would have required some extra equipment being installed another may have required a rethink of programming for one location.

I have held an IE epurse smartcard in my hand

15-01-2010, 10:04	#7
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Every time the ticket is read the mag stripe is rewritten As always if you can avoid the turnstiles and flash the ticket at the checker at the staffed gate __________________ Unhappy with new timetable - let us know

16-01-2010, 20:31	#9
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Extremely close should have details on the start date in the next few days, just waiting on IE __________________ Unhappy with new timetable - let us know

16-01-2010, 23:11	#11
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	The IE system is very much more advanced than the Luas or DB system. Auto top ups from your bank account, refunds are made directly to the card. Web interface to your account which is merged with your existing IE booking account. Also smartcards will be available from the TVM's to buy. There is a serious set of revisions to the TVM software (we have 40+ issues raised) which should include 1) Numerous fixes to standard tickets 2) Smart-card functionality 3) Reservation collection 4) Chip and Pin An interim release is out (the one with the missing letters) which issues child tickets Several stations (Seapoint, Rush and Lusk, Greystones & Bray) have had serious work done which meant no validators. Also as part of our involvement in the initial testing a list of concerns and issues was sent to IE one of which would have required some extra equipment being installed another may have required a rethink of programming for one location. I have held an IE epurse smartcard in my hand __________________ Unhappy with new timetable - let us know

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14-01-2010, 11:44	#1
drumcondra commuter Member Join Date: Nov 2008 Location: Drumcondra, Dublin 9 Posts: 121	My new Annual Rail, Bus and Dart card has stopped working after barely two weeks of use. It's the old style magnetic strip ones and is giving a Turn Card Over / Wrong Side Up / Stupid Design reading.

14-01-2010, 15:06	#2
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	You can get it exchanged on the spot at Pearse station or at the taxsaver office on Amiens Street. There's also probably an exchange form you can fill in at your local station and they'll send out a new ticket within a couple of weeks.

14-01-2010, 20:33	#3
tigger1962 Member Join Date: Jan 2007 Location: Kilcurry Posts: 501	I'm on my third one this year! and it always seems to be after i swipe through in connolly

14-01-2010, 21:53	#4
BrianDeBruce New to the board Join Date: Dec 2006 Location: Nás Na Ríogh Posts: 18	On a few occasions, my point to point annual ticket has failed in the automatic gates only to be restored by the reader on the Dublin bus. The first time I thought it was fluke. The second time it was a brand new ticket, chanced it on the bus and it has worked fine since. Generally I'm not that lucky ao there might be something in it... Might be worth a try if you use the bus?

15-01-2010, 08:51	#5
hoopsheff Regular Poster Join Date: Feb 2008 Posts: 90	have the same problem with my ticket. ticket machine in hazelhatch did the whole in/out/in/out eventually accept ticket thing...hasnt worked anywhere since

15-01-2010, 09:55	#6
drumcondra commuter Member Join Date: Nov 2008 Location: Drumcondra, Dublin 9 Posts: 121	The ticket works fine on Dublin Bus machines so I will try it again at my train station. Thanks for information posted here though.