Major Irish Rail IT/Web failure

Mark Gleeson · 20-05-2014, 19:14

Entire Irish Rail website and related services is down and remains down

Impacts
1. No website
2. No ticket collection
3. No card payments at TVM's
4. No realtime apps
5. No Leap top ups at TVM's
6. May impact product/credit collection at tag on/off for LEAP tomorrow

Dublin Bus and Bus Eireann are also down, side effect of this appears to be loss of real time info online and at bus stops. CIE group website is working though.

Work around
1. journeyplanner.irishrail.ie is working, no booking possible (this is actually hosted in Germany by Hafas)

2. For all cash fares http://www.railusers.ie/passenger_in..._calc_2014.php

3. If travelling on a online booking, print out the email confirmation and use as ticket

ACustomer · 20-05-2014, 20:53

Nothing on the IE News and Service Updates on the website. Brilliant

Jamie2k9 · 20-05-2014, 21:35

Quote:

Originally Posted by ACustomer

Nothing on the IE News and Service Updates on the website. Brilliant

They had it up earlier.

haddockman · 21-05-2014, 00:46

Seems to be back working OK now.

I needs to book a ticket but I shall hold off a few days just in case.

Mark Gleeson · 21-05-2014, 11:38

For what I have learned this appears to have been a complete IT failure, looks like a power failure took everything out, web/email/vpn etc

markpb · 21-05-2014, 19:57

If it's true, it's incredibly sloppy. If they're not going to give it to a professional to host, they need to spend some money running it properly.

Mark Gleeson · 21-05-2014, 21:07

I doubt we will get a straight answer

It raises serious questions as to how one failure could take out every system

20-05-2014, 19:14	#1
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Major Irish Rail IT/Web failure Entire Irish Rail website and related services is down and remains down Impacts 1. No website 2. No ticket collection 3. No card payments at TVM's 4. No realtime apps 5. No Leap top ups at TVM's 6. May impact product/credit collection at tag on/off for LEAP tomorrow Dublin Bus and Bus Eireann are also down, side effect of this appears to be loss of real time info online and at bus stops. CIE group website is working though. Work around 1. journeyplanner.irishrail.ie is working, no booking possible (this is actually hosted in Germany by Hafas) 2. For all cash fares http://www.railusers.ie/passenger_in..._calc_2014.php 3. If travelling on a online booking, print out the email confirmation and use as ticket __________________ Unhappy with new timetable - let us know

21-05-2014, 11:38	#5
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	For what I have learned this appears to have been a complete IT failure, looks like a power failure took everything out, web/email/vpn etc __________________ Unhappy with new timetable - let us know

21-05-2014, 21:07	#7
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	I doubt we will get a straight answer It raises serious questions as to how one failure could take out every system __________________ Unhappy with new timetable - let us know

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20-05-2014, 20:53	#2
ACustomer Really Regular Poster Join Date: Jan 2006 Posts: 767	Nothing on the IE News and Service Updates on the website. Brilliant

21-05-2014, 00:46	#4
haddockman Regular Poster Join Date: May 2008 Posts: 113	Seems to be back working OK now. I needs to book a ticket but I shall hold off a few days just in case.

21-05-2014, 19:57	#6
markpb Member Join Date: Dec 2005 Posts: 541	If it's true, it's incredibly sloppy. If they're not going to give it to a professional to host, they need to spend some money running it properly.