Reserved seat but now seat not guaranteed

Sasha · 26-01-2013, 14:08

Hello

Around two weeks ago I reserved seats for Cork-Dublin train. Just day before travel I got email from Customer Information, that my booking has remained unchanged but IE can no longer guarantee the seat reservation I received with my booking. What are my rights in this case, I prefer to travel by car instead now, I think I am eligible for refund. Anyway, it wont be nice to arrive at station with lots of luggage and small child to discover after that your seat is taken and you have to run around the train to search free seats.

Jamie2k9 · 26-01-2013, 14:46

I think if you got another seat you will not get a refund. Only happens if you are standing for the journey.

Sasha · 26-01-2013, 15:56

Ok thank you very much Jamie, will see tomorrow

Mark Gleeson · 26-01-2013, 18:51

Send us an email to info@railusers.ie with the reservation number and we will get some details from Irish Rail as to what is going on

If you end up standing you are entitled to a 100% refund in cash. Clearly you can cancel now as well with 100%

This shouldn't happen

Thomas Ralph · 31-01-2013, 16:10

I suspect it's a traction change.

Mark Gleeson · 31-01-2013, 16:14

Mk4 to ICR change

But the ICR train computer can cope with a manifest with impossible seats and the seats this passenger booked did exist, it shows the reservations for the seats it has, Mk4 on the other hand crashes the whole system

The case is under review

26-01-2013, 14:08	#1
Sasha Regular Poster Join Date: Oct 2007 Posts: 39	Reserved seat but now seat not guaranteed Hello Around two weeks ago I reserved seats for Cork-Dublin train. Just day before travel I got email from Customer Information, that my booking has remained unchanged but IE can no longer guarantee the seat reservation I received with my booking. What are my rights in this case, I prefer to travel by car instead now, I think I am eligible for refund. Anyway, it wont be nice to arrive at station with lots of luggage and small child to discover after that your seat is taken and you have to run around the train to search free seats.

26-01-2013, 18:51	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Send us an email to info@railusers.ie with the reservation number and we will get some details from Irish Rail as to what is going on If you end up standing you are entitled to a 100% refund in cash. Clearly you can cancel now as well with 100% This shouldn't happen __________________ Unhappy with new timetable - let us know

31-01-2013, 16:14	#6
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Mk4 to ICR change But the ICR train computer can cope with a manifest with impossible seats and the seats this passenger booked did exist, it shows the reservations for the seats it has, Mk4 on the other hand crashes the whole system The case is under review __________________ Unhappy with new timetable - let us know

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

26-01-2013, 14:46	#2
Jamie2k9 Really Really Regluar Poster Join Date: Jun 2010 Posts: 2,146	I think if you got another seat you will not get a refund. Only happens if you are standing for the journey.

26-01-2013, 15:56	#3
Sasha Regular Poster Join Date: Oct 2007 Posts: 39	Ok thank you very much Jamie, will see tomorrow

31-01-2013, 16:10	#5
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	I suspect it's a traction change.