The Leap Card Thread

[24Green]

Any idea when ticket products and capping are to be implemented on the card? Thanks.

[Mark Gleeson]

Capping will be implemented on one operator in a few weeks from now (not hard to guess which). Not sure when all operators will issue caps and when multi modal caps will arrive

[24Green]

Originally Posted by Mark Gleeson

Capping will be implemented on one operator in a few weeks from now (not hard to guess which). Not sure when all operators will issue caps and when multi modal caps will arrive

Quicker than I expected. That certainly is some good news!

[Mark Gleeson]

Major revision to Leap customer support rolled out this week.

Gone is the weird english voice and a more logical options menu

Current bug is all times in the transaction list are 1 hour out

[markpb]

Originally Posted by Mark Gleeson

Current bug is all times in the transaction list are 1 hour out

Do you mean online or on the bus ticket printout? Cause they're find for me online and always have been (I checked a few weeks ago when this was mentioned on boards.ie).

[peter t]

What's the story with the on-line problems? Tried twice to top up, but on both occassions recieved an e-mail the following morning telling me my top up was successfully refunded without any real explanation.

[karlr42]

Originally Posted by peter t

What's the story with the on-line problems? Tried twice to top up, but on both occassions recieved an e-mail the following morning telling me my top up was successfully refunded without any real explanation.

When this happened to me, it was because the card wasn't activated. If you bought the card online and had it delivered, it won't be activated. You have to take it to a shop or Luas machine for that, after which you can top it up.

[Mark Gleeson]

Originally Posted by markpb

Do you mean online or on the bus ticket printout? Cause they're find for me online and always have been (I checked a few weeks ago when this was mentioned on boards.ie).

Back office only, so you will see it only on leapcard.ie


Vs


The first journey there was actually 8:57pm not 7:57pm

The second one at 4:24am is the Harmonstown Bug not shown on the cards history

All the Luas ones are out by an hour as well as you can see

[Roseanne]

Hi, I wonder if anyone can help me. Is there a number other than the 1850 number that can be used to contact leapcard customer services? I tried dialing with and without the +353 code on my phone (I am phoning from Scotland) but it doesn't work.

Any help would be appreciated.

[Colm Moore]

Originally Posted by Roseanne

Hi, I wonder if anyone can help me. Is there a number other than the 1850 number that can be used to contact leapcard customer services? I tried dialing with and without the +353 code on my phone (I am phoning from Scotland) but it doesn't work.

Any help would be appreciated.

There is a number, let me check.

You can of course use other contact means

Originally Posted by leapcard.ie

Contact Us

If you would like further assistance, we can be contacted through any of the options below.

Email
customer.care@leapcard.ie
Please ensure that you include your Leap Card number and contact details in your email to help us respond to your query.

Phone
1850 824 824
Monday to Friday 7am to 7pm
Saturday and Bank Holidays 9am to 3pm
Closed Sundays, Christmas Day, St. Stephens Day and New Year’s Day

Post
Leap Card Customer Care
PO BOX 12119
Dublin 24

[Jack O'Neill]

Quote:
Originally Posted by daymobrew
Many people have free landline calls so get charged for 1850 and other non-geo numbers.

Before calling LeapCard customer care I looked for the non-1850 number at SayNoTo1890.com but no luck.

I emailed customer care and was told: Being pedantic I replied that calls are 30c (not 0.30c - a factor of 100 off) and that landline numbers cost 0c (infinitely cheaper, mathematically speaking).

Anyone know the landline number? Or who I could ask? Is LeapCard under the the Department of Transport? (Leo V is my local TD).

I asked them for the regular number when I was on to them the time Dublin Bus overcharged me. They didn't know it and in fairness to the lad I was talking to he had everything else right, the only thing he got wrong was "there isn't one".

Every phone line is connected to an exchange and it has a number at that exchange, and it really should be public policy that both the LoCall and local numbers be published on everything. If Quinn Direct can do it, so can everyone else...

[Mark Gleeson]

We got Irish Rail to put up the direct landlines everywhere

Will make inquiries

[Roseanne]

Originally Posted by Colm Moore

There is a number, let me check.

You can of course use other contact means

Thanks for that. I did see that on the leapcard site but, when I try putting the +353 code in front of it, it didn't work. I did spot something on the Irish Rail contact page:

For fares, train times and general information contact our Customer Information Centre on 1850 366 222.

If you are calling from outside the Republic of Ireland, please call us on +353 1 8366 222.

So I tried dialing +353 1 8824 824, which did ring but it just kept ringing with no answer and that was me phoning between the hours of 7am to 7pm. I'm coming over on Friday anyway so I'll just phone from there, I did that before and it worked.

Thanks again.

[Mark Gleeson]

There is no logical mapping in the numbers despite the pattern with Irish Rail's numbers. There is without question a normal number just need to annoy someone to find it

Bit of a guess bit the number is likely to be something like 01 4xx xxxx based on the physical location of the call centre in Dublin

Alternatively you can call 353 1 879 8300 which is the main switch for the national transport authority and ask to be transfered