The Leap Card Thread

[peter t]

What's the story with the on-line problems? Tried twice to top up, but on both occassions recieved an e-mail the following morning telling me my top up was successfully refunded without any real explanation.

[karlr42]

Originally Posted by peter t

What's the story with the on-line problems? Tried twice to top up, but on both occassions recieved an e-mail the following morning telling me my top up was successfully refunded without any real explanation.

When this happened to me, it was because the card wasn't activated. If you bought the card online and had it delivered, it won't be activated. You have to take it to a shop or Luas machine for that, after which you can top it up.

[peter t]

Originally Posted by karlr42

When this happened to me, it was because the card wasn't activated. If you bought the card online and had it delivered, it won't be activated. You have to take it to a shop or Luas machine for that, after which you can top it up.

Thanks. Yes I bought it on-line but recieved no instruction about having to activate it, nor could I find any message related to card activation on the website when I checked again just now. It's probably there somewhere but well hidden. Why can't the card be activated on-line? Inspite of two attempts at topping up there was never any indication given as to why it wasn't working or what I should do.

Are they deliberately trying to make it as user unfriendly as possible and why weren't these shortcomings detected during the trial period?

[Colm Moore]

Originally Posted by peter t

Why can't the card be activated on-line?

I imagine its something that needs to be done with the card, as opposed to the account.

[karlr42]

Originally Posted by peter t

Thanks. Yes I bought it on-line but recieved no instruction about having to activate it, nor could I find any message related to card activation on the website when I checked again just now. It's probably there somewhere but well hidden. Why can't the card be activated on-line? Inspite of two attempts at topping up there was never any indication given as to why it wasn't working or what I should do.

Are they deliberately trying to make it as user unfriendly as possible and why weren't these shortcomings detected during the trial period?

I got an email from Leap after a couple of failed top ups and refunds, copied below

Dear Customer

Thank you for attempting to Top Up your free Leap Card online. Your Top Up has been unsuccessful and your payment card will be refunded in full.

In order to activate your new Leap Card, for your first transaction you will need to Top Up at a Luas Ticket Machine or a Leap Card agent; see www.payzone.ie to find your nearest agent. Once you have Topped Up for the first time you will then be able to use your card as normal, including purchasing online Top Ups.

We apologise for any inconvenience caused. If you have any further queries, do not hesitate to contact us at 1850 824 824.


Yours sincerely

I think I only got this email because I have a "free" card that I got for exchanging my IE smartcard(which I still use, BTW, since activating this card is too much hassle)

[Mark Gleeson]

Cards issued to replace Luas/IE cards does come with a letter which explains everything.