Seeking help and advice....Appealing a penalty

[Mark Gleeson]

NTA are paying for the service, continuation of Irish Rail's funding depends on demonstration and application of a firm fare evasion policy

In this case no valid ticket was held, the background is not important

The passenger has reasonable grounds to complain that at purchase Irish Rail failed to sell the ticket to meet the customers expressed needs

[berneyarms]

Originally Posted by Mark Gleeson

NTA are paying for the service, continuation of Irish Rail's funding depends on demonstration and application of a firm fare evasion policy

In this case no valid ticket was held, the background is not important

The passenger has reasonable grounds to complain that at purchase Irish Rail failed to sell the ticket to meet the customers expressed needs

I don't dispute that a firm policy is needed, but so is some common sense.

As I said above - I think applying zero tolerance and penalty fares on Intercity services is the wrong approach - far better to have on board checkers who do ensure everyone has a valid ticket, and act as a point of information for customers, something sadly lacking on many Interciy trains in Ireland.