New Timetable

[Mark Gleeson]

There are posters on board the trains.

For such a major change in Dublin the advertising effort is very poor

[tigger1962]

they handed out new timetables in Dundalk this morning.. many more unhappy commuters after they started reading them

[paddyb180285]

Originally Posted by tigger1962

they handed out new timetables in Dundalk this morning.. many more unhappy commuters after they started reading them

I see that this timetable is valid until further notice. Does this mean that if more trains are needed, the timetable will evolve?

By this I mean, if stations get over crowded will services be added to reflect the demand?

[Artur]

I had a strange situation with the new timetables yesterday. Went to Tara St. station to ask for them and I was told that they are not printed any more as part of 'cutbacks' and I should go to the IR website and - if I wanted - print them from there. I thought it was a joke at first but the man was dead serious.

This wouldn't be such a bad idea in the end but you can't print them in the same format yourself - it's a pdf with one 'strip' on each page and the original printout has three (the page is bigger than A4 as well).

Couldn't really believe it so I went to Connolly and - surprise, surprise - got one easily. This time I was told that they're being dispatched at the moment and should be there at every station once they get theirs.

So the first information was completely wrong and potentially damaging to IR reputation: the posters on stations and in trains say that the new timetable 'is available from your local station' so if you go there and learn that this is not true, understandably you are likely to call that crowd 'a bunch of dirty liars' straight away.

Does it mean you can get something from IR only if you're really stubborn and don't believe what their employees tell you? Is this somewhere in their customer charter, I wonder?

[Ronald Binge]

This appears to be standard procedure with a lot of IR staff - I've been buying the "book" in its various incarnations since 1979 and in the vast majority of cases ticket office staff have attempted to put me off buying it in some way or another.

[Thomas Ralph]

Originally Posted by paddyb180285

I see that this timetable is valid until further notice. Does this mean that if more trains are needed, the timetable will evolve?

By this I mean, if stations get over crowded will services be added to reflect the demand?

No, it just means that they do not have a definite future planned date for a new timetable to come out.

[plant43]

Wonder will the flooding postpone the introduction of the split Galway-Westport train.

[Mark Gleeson]

The spilt service will operate but won't split at Athlone

I am still without a timetable Connolly had them but refused to sell me a copy

[Traincustomer]

I'm confused, today after arriving into Heuston (by train) I asked at Customer Services for a timetable book. I was told there wasn't one and was asked what lines I wanted times for. I politely responded for all routes (as I normally buy the timetable book each year). I was told that they didn't have timetables for all routes, and was given a small selection of route timetables.

What a shambles.

In the UK books and leaflets are readily available at stations well in advance of timetable changes (at least that's been my experience to date). The web is fine but doesn't suit all users at all times.