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#81 |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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![]() There's a rhythm to it. You can put the next ticket in as soon as the last ticket has been taken out at the top, and if you do so within a second or so of that, the gate will remain open and you can carry on. It will take longer to catch on at Heuston, I imagine, since passengers at Heuston are likely to be less frequent travellers than those at, say, Pearse.
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#82 |
Regular Poster
Join Date: Feb 2009
Location: Wicklow
Posts: 92
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![]() On the Gorey trains when arriving into the city stations the following automatic announcement is made:
Please mind the gap and have your ticket ready for validation I am a bit confused as to why this can't be introduced for trains arriving into Heuston? Surely it should be the same across the board? |
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#83 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() By the letter of the law there is no need for that announcement, trust me when you hear it 10 times in less than 10 minutes you will get rather frustrated. There has been as long as I can remember a staffed barrier and Pearse, Tara, Connolly and Bray. No where does the pa say retain your ticket for inspection when leaving the station
The problem in Heuston is the software glitches which end up refusing a large range of valid tickets combined with poorly trained staff who don't understand which tickets are valid
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#84 |
Regular Poster
Join Date: Nov 2007
Location: Kildare
Posts: 55
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![]() I was told yesterday evening on my way through Heuston that several of the machines have been replaced. All will be replaced by June Bank holiday weekend. My ticket now works on the machines that have been replaced but not on the ones that still are waiting to be replaced. As far as I know the ones to the left of the control computer as you walk towards platform 1-5 have been replaced.
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#85 | |
Member
Join Date: Sep 2007
Posts: 278
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![]() Quote:
Also, in 18 months using Heuston, I was never asked for my ticket once when leaving the station, other than when RPU were doing a blitz, and even then I have a vague recollection that the drivers announced on some trains to keep your ticket. |
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#86 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() There are posters out there, I've seen photos of them, strange green colour background at the top. There was no shortage of posters in Heuston
There have been ticket checks in Heuston and they have certainly been far more common down to the point of complaints arriving in at being checked several days in a row Iarnrod Eireann intention to gate was certainly mentioned at a public meeting in recent years
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#87 | |
Member
Join Date: Dec 2005
Posts: 541
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![]() Quote:
This has nothing to do with the letter of the law, it's to do with treating customers with respect. I use Heuston periodically for IC trips and have never been asked for my ticket upon exit - maybe it's more common for suburban trains. Had I discarded my ticket on the train or platform and then been fined, I would be extremely annoyed. As you said, they put posters up in the stations - they recognise people need to be told of the change but then fall short of doing it properly. On a disability level, people with restricted vision might not see or be able to read the posters but they could certainly hear the recorded announcement. |
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#88 | |
Member
Join Date: Oct 2006
Posts: 395
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#89 |
Member
Join Date: Dec 2005
Location: Drogheda, Ireland
Posts: 1,275
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![]() I can understand IE's need to protect their revenue, but the implementation of exit validation has been badly managed from the start, with a lot of people getting treated like criminals for doing what has been normal practice for decades.
The exit validators have a very annoying 2-second delay when validating tickets. Aren't they the latest technology? I've been using the gates on the London Underground for years and you can walk through them inserting and collecting an old card ticket without breaking your stride (and even easier with an Oyster card). Second, there is also a delay before the gates close, allowing hard core fare evaders to follow a genuine passenger. I think this is largely because of the sliding door design. The London gates open by swinging in the direction the passenger is travelling, and swinging back to shut very quickly after. This means that someone trying to follow through finds themselves pushed back by the closing doors, and unable to get through. Perhaps the IE gates can be fine tuned, but in their current mode they are not catching the real cause of the problem. |
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#90 | |||
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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![]() Quote:
Quote:
Quote:
For myself, I block people from coming through behind without putting in a ticket. Most of the people I have stopped have been on an annual ticket that they say is malfunctioning :/ Like most other similar inventions (scrambling of cable TV, having to activate MS Office, and making people go to an interview to get a passport in the UK), the gates reduce casual violations without really addressing the core of the problem, and due to the deficiencies in their programming, they are just getting on people's nerves now. |
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#91 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() The gates have problems but they have had a massive impact on fare evasion in the last few years
When the person in front of you has removed their ticket insert yours and the gate will stay open. The problem with that is finding a line of commuters whose tickets will all work in the gates Smartcard tickets are getting ever closer which will solve the validation problems, far side of this summer The real problem is the focus on evasion detection instead of a focus on making it easy to get a ticket before you board There are other side benefits, a smartcard ticket reported lost/stolen will be refused by the gates thus putting an end to the replacement charges on annual tickets
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#92 |
Member
Join Date: Dec 2005
Location: Northern line
Posts: 1,311
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![]() In addition to what Mark Gleeson said about the benefits of Smart Cards, the amount of travel pattern info that can be taken from Smart Card use is incredible. The RPA have stated that they intend on full smart card use in the coming years as it is cheaper than producing dosposible tickets. Less mechanical wear and tear on the TVMs, quicker boarding, quicker inspection etc. So much more info can be stored on them.
Lets not forget though, Smart Card tickets doesnt mean integrated ticketing. |
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#93 |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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![]() Veolia has got in quite a lot of hot water with the Data Protection Commissioner over processing smartcard data.
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#94 |
Member
Join Date: Dec 2005
Location: Northern line
Posts: 1,311
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![]() In one of the nordic countries I remember reading that the transport provider/authority has been banned from using smart card data for tracking peoples journey patterns. Privacy and all that.
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#95 |
Member
Join Date: Dec 2005
Location: Northern line
Posts: 1,311
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![]() why IS Heuston actually getting ticket barriers? I can understand if it were for the suburban services or possibly the regional trains to Carlow, Portlaoise and Athlone but dont all intercity trains have ticket inspectors on them?
On the continent for example it is quite normal to have access to the intercity platforms to welcome and see off friends and family or even to board departing trains with the intention of buying a ticket on board. Should IE be treating Intercity customers like commuters? |
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#96 |
Regular Poster
Join Date: Nov 2008
Posts: 146
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![]() For anyone of my age (50) these ticket validation measures are just the latest in a long line of expensive, poorly thought out ways of trying to replace staff at stations. I have lost count of the enormous numbers of different ticket barriers tried out in the Dublin area over the last four decades. Possibly the worst aspect of this latest attempt is the way that the most ignorant, badly motivated staff seem to have been placed at the barriers to 'help' passengers who experience difficulties.
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#97 | |
New to the board
Join Date: Dec 2008
Posts: 19
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![]() Quote:
Where's the logic? |
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#98 |
Regular Poster
Join Date: Feb 2008
Posts: 90
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![]() Has anybody else noticed that trains no longer get a platform number on the display board in Heuston until they are there and ready to board (usually about 2 mins before departure time) ?
Yesterday a lot of people saw the 18:35 train to Thurles coming into platform 2 and went to board it (at 18:30)...and were promptly chased down platform 2 by IR staff and removed from the Train (as it was not ready for boarding apparently!)....only to be allowed back on the train 2 mins later. One question I would ask is why the train did not arrive at the platform ready for boarding? It wasnt an incoming train full of passengers! |
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#99 |
New to the board
Join Date: Dec 2008
Posts: 19
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![]() Yep, was waiting on that train too. They called the platform number at 18:36, there was a mad scramble by everyone and it departed at 18:39.
Much the same thing happened with today's 18:05 to Portlaoise. Except it was more like 18:10 when the empty train even arrived in the platform with the majority of people still on the concourse. Once again, mad scramble, departure 3-4 mins later. If the train is coming in empty - i.e. is not a scheduled service that needs to be turned around first and therefore may be prone to delays on the way to Dublin - why can't they actually have the train sitting on the platform and ready to board before the advertised departure time? Instead they leave everybody guessing what's going on. |
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#100 |
Regular Poster
Join Date: Feb 2008
Posts: 90
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![]() yeah saw that yesterday too..they announced the 18.05 would be late..didnt name a platform...everybody already knew it would be platform 2 and most were waiting for it when the train pulled in....cue announcements asking people to stand well back on platform 2 (because everybody stands in the way of incoming trains!!
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