Automatic ticket checking in Heuston

Mark Gleeson · 22-04-2009, 14:17

Fairly clear someone has forgotten to program

If exiting & destination = 299 -> open

iridium · 24-04-2009, 16:40

I have a monthly ticket, without the City Centre add-on, and it's been fine for me so far.

What I found weird was that on Tuesday and Wednesday mornings I arrived at Heuston on platform 2. There must have been 15 to 20 gates available for exit, and 90% on the people on my train queued up for the first two gates, leaving all the other ones empty! They seemed to have copped on by yesterday though.

Colm Moore · 24-04-2009, 18:05

Quote:

Originally Posted by iridium

What I found weird was that on Tuesday and Wednesday mornings I arrived at Heuston on platform 2. There must have been 15 to 20 gates available for exit, and 90% on the people on my train queued up for the first two gates, leaving all the other ones empty! They seemed to have copped on by yesterday though.

Same thing happens with the Sligo train in Connolly when it arrives in platform 2. Its unfortunate that the gate line is so near the doors to the platform at in Connolly. A curve would have been better than a straight line, so as to encourage people to fan out.

netlordr23 · 26-04-2009, 15:39

There is a large gate for bigger luggage right? Because I've had my share of problems with automatic gates...

Thomas Ralph · 26-04-2009, 19:17

Yes, each bank of gates has one or two wide gates for prams, buggies, wheelchairs, luggage, etc.

RadarControl · 27-04-2009, 07:46

I was getting error message "Ticket Failed" all last week. This morning I got error "No Valid Route". The passenger beside me had a monthly with the city centre add-on as well and got "Destination exceeded". She told me last week it was " Ticket Failed" as well. Again was told to pay to get my ticket replaced which I will do on Friday.

Thomas Ralph · 27-04-2009, 09:21

"Ticket failed" means that the magnetic stripe can't be read on that occasion. "No valid route" and "Destination exceeded" means there is a software error in the gates, which simply isn't good enough.

It is a complete nonsense that IÉ expects people to pay to rectify the faulty product that they have supplied. The problem will only increase for the next three days, before vanishing again on Friday when new tickets start.

22-04-2009, 14:17	#1
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Fairly clear someone has forgotten to program If exiting & destination = 299 -> open __________________ Unhappy with new timetable - let us know

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24-04-2009, 16:40	#2
iridium New to the board Join Date: Dec 2008 Posts: 19	I have a monthly ticket, without the City Centre add-on, and it's been fine for me so far. What I found weird was that on Tuesday and Wednesday mornings I arrived at Heuston on platform 2. There must have been 15 to 20 gates available for exit, and 90% on the people on my train queued up for the first two gates, leaving all the other ones empty! They seemed to have copped on by yesterday though.

26-04-2009, 15:39	#4
netlordr23 New to the board Join Date: Jul 2008 Posts: 8	There is a large gate for bigger luggage right? Because I've had my share of problems with automatic gates...

26-04-2009, 19:17	#5
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	Yes, each bank of gates has one or two wide gates for prams, buggies, wheelchairs, luggage, etc.

27-04-2009, 07:46	#6
RadarControl Regular Poster Join Date: Nov 2007 Location: Kildare Posts: 55	I was getting error message "Ticket Failed" all last week. This morning I got error "No Valid Route". The passenger beside me had a monthly with the city centre add-on as well and got "Destination exceeded". She told me last week it was " Ticket Failed" as well. Again was told to pay to get my ticket replaced which I will do on Friday.

27-04-2009, 09:21	#7
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	"Ticket failed" means that the magnetic stripe can't be read on that occasion. "No valid route" and "Destination exceeded" means there is a software error in the gates, which simply isn't good enough. It is a complete nonsense that IÉ expects people to pay to rectify the faulty product that they have supplied. The problem will only increase for the next three days, before vanishing again on Friday when new tickets start.