Still no refund

[Mark Gleeson]

Apparently they are understaffed, not our problem, suppose we are to blame for it by educating people to claim refunds

You should get an answer within 4 weeks, never personally got an answer in 4 it always been 6

They still haven't figured out that if the ticket was bought online the quickest way is to simply use the website to refund the customer directly if they used visa/mastercard

And of course, IE in Heuston don't have a franking machine so everything is sent to Connolly before it gets sent adding a further 3 days to the letter getting to you

[ErnestGoodheart]

Originally Posted by Mark Gleeson

Apparently they are understaffed

Maybe they should transfer some of the moving statues in Connolly to that Dept then.

[crc]

Hurray! Almost exactly 6 weeks to the day when I sent in my application, I got €17 in vouchers. The vouchers are a little annoying, since I rarely go to the ticket office any more and book online instead. It would have been better if they had refunded my credit card, but then they wouldn't be sure that I would use the train again. It would be very handy if you could redeem the vouchers when making a booking online, but I suppose I should be happy that I got anything from IÉ at all.

[Mark Gleeson]

EU law will make the vouchers illegal if the customer requests a cash refund.

Bad news is they stick your name on the vouchers so we can't arrange a cash for vouchers exchange program.