Seat reservations possible Dublin-Manulla?

Mark Gleeson · 18-07-2007, 15:48

Think its it there somewhere can't find it currently

dowlingm · 19-07-2007, 19:15

nobody said you had to be obvious about it - especially with a cam-phone.

there could be a website - snapasnottypublicservant.com

Thomas J Stamp · 20-07-2007, 09:11

without getting into any Philip Marlow stuff, which has dubious legality anyway by the way, the real thing is that they are obliged under the cusomer charter to have a name badge.

Well, I say obliged. As there is no remedy for them not having one, it isnt really much of an obligation. More like a goal. They're not there yet but they're getting there, which is reassuring.

MrX · 20-07-2007, 12:20

Well, in my opinion if they are refusing to identify themselves it just means they know they're providing a very poor service and are either too ashamed or too scared to have any level of accountability.

We are supposed to be encouraging people to use public transport, for all sorts of socially, economic and environmentally friendly reasons. These kinds of petty problems drive people back to their cars.

Irish Rail either need to get realistic about providing a service or get privatised. Either way, something has to happen to improve this. Its a complete joke.

Also, I think it's about time that CIE bylaws were done away with. We should have national legislation for transport safety and ticketing. Anything else is perfectly governable under normal contract and consumer protection legislation.

CIE hide behind these bylaws all the time as a way of getting out of having to be accountable for bad service.

Colm Moore · 21-07-2007, 22:31

If staff are looking for something and don't have a name badge, can you refeuse on the grounds you don't know who they are?

Mark Gleeson · 21-07-2007, 22:40

Thats an excellent point, if the person is in uniform well you have to admit its reasonable to assume they are staff, thats not to say uniforms can't be had on the black market.

Colm Donoghue · 23-07-2007, 21:28

The customer charter states all staff will wear identification badges when dealing with the public.

If they aren't wearing identification badges, then it's fair to assume they're not IE staff.

And deal with accordingly...

20-07-2007, 09:11	#3
Thomas J Stamp Chairman/Publicity Join Date: Dec 2005 Location: The Home of Hurling Posts: 2,708	without getting into any Philip Marlow stuff, which has dubious legality anyway by the way, the real thing is that they are obliged under the cusomer charter to have a name badge. Well, I say obliged. As there is no remedy for them not having one, it isnt really much of an obligation. More like a goal. They're not there yet but they're getting there, which is reassuring. __________________ We are the passengers

20-07-2007, 12:20	#4
MrX Really Regular Poster Join Date: Dec 2005 Posts: 585	Well, in my opinion if they are refusing to identify themselves it just means they know they're providing a very poor service and are either too ashamed or too scared to have any level of accountability. We are supposed to be encouraging people to use public transport, for all sorts of socially, economic and environmentally friendly reasons. These kinds of petty problems drive people back to their cars. Irish Rail either need to get realistic about providing a service or get privatised. Either way, something has to happen to improve this. Its a complete joke. Also, I think it's about time that CIE bylaws were done away with. We should have national legislation for transport safety and ticketing. Anything else is perfectly governable under normal contract and consumer protection legislation. CIE hide behind these bylaws all the time as a way of getting out of having to be accountable for bad service. Last edited by MrX : 20-07-2007 at 12:25.

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18-07-2007, 15:48	#1
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Think its it there somewhere can't find it currently

19-07-2007, 19:15	#2
dowlingm Really Really Regluar Poster Join Date: Aug 2006 Location: Toronto, Canada Posts: 1,371	nobody said you had to be obvious about it - especially with a cam-phone. there could be a website - snapasnottypublicservant.com

21-07-2007, 22:31	#5
Colm Moore Local Liaison Officer Join Date: Dec 2006 Posts: 5,442	If staff are looking for something and don't have a name badge, can you refeuse on the grounds you don't know who they are?

21-07-2007, 22:40	#6
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Thats an excellent point, if the person is in uniform well you have to admit its reasonable to assume they are staff, thats not to say uniforms can't be had on the black market.

23-07-2007, 21:28	#7
Colm Donoghue Really Regular Poster Join Date: Dec 2005 Posts: 873	The customer charter states all staff will wear identification badges when dealing with the public. If they aren't wearing identification badges, then it's fair to assume they're not IE staff. And deal with accordingly...