Yet another great example of customer service

IT-Girl! · 16-05-2007, 12:24

Quote:

Originally Posted by Garrett

Hmmm, I wonder was it the same guy that pissed me off last January? Young-ish guy? I posted my experience on the forum back then:

http://forum.platform11.org/showthread.php?t=193&page=6
(Post #104)

Small-ish, heavy, young-ish blond fella?

CSL · 16-05-2007, 13:49

tip 1: turn on mobile phone recorder [ most of them have them ] and record the conversation ...

tip2 ; ask for the name ; if they won't give it ask for the supervisor's name and number

2Funki4Wheelz · 16-05-2007, 13:55

Well if its anything like the DB 'I'm not giving my name to no one' attitiude - he should be easily identifiable to the company from their rota or equivalent, with time & date - as he said - he started at 4.

IT-Girl! · 23-07-2007, 15:25

Finally received a response from Irish rail.

Fairly disappointing reply I thought!

Mark Gleeson · 23-07-2007, 15:26

Well within the 4 week deadline

Thomas J Stamp · 23-07-2007, 15:29

Ah, yes. Exceptional circumstances. Amazing co-incidence.

2Funki4Wheelz · 23-07-2007, 15:30

They say the office was closed for a long period 'due to exceptional circumstances'. And what might they be exactly?

I agree, it's not a great letter, very cut and paste looking.

Mark Gleeson · 23-07-2007, 16:10

Well it reads as a classic arse cover letter, passenger has got us in a corner hide hide hide. By now the two Liam's could/should know better

Note of course the lack of a plug for investment which is the classic copy and paste paragraph. Of course IE aren't investing a single euro in customer service training, well they might be but it sure isn't being experienced on the ground.

Thomas J Stamp · 23-07-2007, 16:29

Quote:

Originally Posted by Mark Gleeson

Note of course the lack of a plug for investment which is the classic copy and paste paragraph.

To be fair to IT-Girl, that may have formed the next three pages of the reply........

16-05-2007, 13:55	#3
2Funki4Wheelz Member Join Date: Oct 2006 Location: Portarlington Posts: 397	Well if its anything like the DB 'I'm not giving my name to no one' attitiude - he should be easily identifiable to the company from their rota or equivalent, with time & date - as he said - he started at 4. __________________ Customer Service costs nothing...

23-07-2007, 15:29	#6
Thomas J Stamp Chairman/Publicity Join Date: Dec 2005 Location: The Home of Hurling Posts: 2,708	Ah, yes. Exceptional circumstances. Amazing co-incidence. __________________ We are the passengers

23-07-2007, 15:30	#7
2Funki4Wheelz Member Join Date: Oct 2006 Location: Portarlington Posts: 397	They say the office was closed for a long period 'due to exceptional circumstances'. And what might they be exactly? I agree, it's not a great letter, very cut and paste looking. __________________ Customer Service costs nothing...

23-07-2007, 16:10	#8
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Well it reads as a classic arse cover letter, passenger has got us in a corner hide hide hide. By now the two Liam's could/should know better Note of course the lack of a plug for investment which is the classic copy and paste paragraph. Of course IE aren't investing a single euro in customer service training, well they might be but it sure isn't being experienced on the ground. Last edited by Mark Gleeson : 24-07-2007 at 10:04.

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16-05-2007, 13:49	#2
CSL Member Join Date: Dec 2005 Posts: 378	tip 1: turn on mobile phone recorder [ most of them have them ] and record the conversation ... tip2 ; ask for the name ; if they won't give it ask for the supervisor's name and number

23-07-2007, 15:26	#5
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Well within the 4 week deadline