Citygold refund because of no waiter service?

TomB · 22-04-2007, 21:34

I took CityGold down to Cork this weekend. There was no in-seat service.
Am I entitled to a refund, and if so what are the relevant clauses in the conditions of carriage/customer charter?

Mark Gleeson · 22-04-2007, 21:48

There is no citygold service on weekends.

Citygold service applies Monday Friday and only on the
6:30, 7:30 and 17:30 from Cork
7:00, 8:00 and 17:00 from Dublin

If you paid 11.50 euro over the normal single fare or 23 euro over the return you paid the first class fare, citygold upgrade is 31 euro each way. Online booking system gets it right

The refund is €6.35 if citygold waiter service is not offered

packetswitch · 22-04-2007, 21:53

Not a full refund, but it's something:

http://www.iarnrodeireann.ie/about_u...p?faq_id=26#26

Conditions of carriage add:

18.2 Where a First Class, CityGold or 1st Plus ticket holder is not provided with a pre-booked seat and/or the advertised in-seat catering service, he or she may travel in standard class accommodation and claim a refund of the difference between the appropriate First Class, CityGold or 1st Plus fare (as the case may be) and the standard class fare, provided that his or her ticket is endorsed by an authorised employee of Iarnród Éireann showing that the pre-booked seat and/or the advertised in-seat catering service was/were not available.

Mark Gleeson · 22-04-2007, 21:57

Ah but http://www.iarnrodeireann.ie/home/cu...charter.asp#11

Quote:

If we fail to honour your seat reservation, and no other seat of similar standard on the same service is available for you, we will refund the fare of your single journey in travel vouchers

If you have a first class ticket with reservation and there is no first class you get a FULL refund, if in standard class reservation and left standing you get a FULL refund

Restaurant car service is advertised as Monday - Friday only

packetswitch · 22-04-2007, 22:16

Sorry, should have made it clearer - my post was in response to Thomas's original post (mentioning lack of waiter only), hence saying it wasn't full refund in that case. Of course, failure to provide seat can be a full refund. Apologies for any confusion!

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22-04-2007, 21:34	#1
TomB Member Join Date: Dec 2005 Location: Limerick Posts: 207	Citygold refund because of no waiter service? I took CityGold down to Cork this weekend. There was no in-seat service. Am I entitled to a refund, and if so what are the relevant clauses in the conditions of carriage/customer charter?

22-04-2007, 21:48	#2
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	There is no citygold service on weekends. Citygold service applies Monday Friday and only on the 6:30, 7:30 and 17:30 from Cork 7:00, 8:00 and 17:00 from Dublin If you paid 11.50 euro over the normal single fare or 23 euro over the return you paid the first class fare, citygold upgrade is 31 euro each way. Online booking system gets it right The refund is €6.35 if citygold waiter service is not offered Last edited by Mark Gleeson : 22-04-2007 at 21:53.

22-04-2007, 21:53	#3
packetswitch Member Join Date: Oct 2006 Posts: 216	Not a full refund, but it's something: http://www.iarnrodeireann.ie/about_u...p?faq_id=26#26 Conditions of carriage add: 18.2 Where a First Class, CityGold or 1st Plus ticket holder is not provided with a pre-booked seat and/or the advertised in-seat catering service, he or she may travel in standard class accommodation and claim a refund of the difference between the appropriate First Class, CityGold or 1st Plus fare (as the case may be) and the standard class fare, provided that his or her ticket is endorsed by an authorised employee of Iarnród Éireann showing that the pre-booked seat and/or the advertised in-seat catering service was/were not available.

22-04-2007, 22:16	#5
packetswitch Member Join Date: Oct 2006 Posts: 216	Sorry, should have made it clearer - my post was in response to Thomas's original post (mentioning lack of waiter only), hence saying it wasn't full refund in that case. Of course, failure to provide seat can be a full refund. Apologies for any confusion!