Still no refund

[Mark Gleeson]

Apparently they are understaffed, not our problem, suppose we are to blame for it by educating people to claim refunds

You should get an answer within 4 weeks, never personally got an answer in 4 it always been 6

They still haven't figured out that if the ticket was bought online the quickest way is to simply use the website to refund the customer directly if they used visa/mastercard

And of course, IE in Heuston don't have a franking machine so everything is sent to Connolly before it gets sent adding a further 3 days to the letter getting to you