Quote:
Originally Posted by markpb
Maybe you're right and the guy was in the wrong but he's a) a customer and b) proof that the system isn't clear for customers.
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yep, i'd agree 100% with that.
we know that there can be breakdowns in communication in Heuston. In fact, changing the Dox Matrix thing above a gate to "Now boarding" as opposed to "on time" is a very excellent idea.