[article] Marketing executive awarded €16k after Trinity Ball revellers step into mid

Mark Gleeson · 01-02-2018, 18:48

https://www.independent.ie/irish-new...-36554981.html

Quote:

A 26-year-old marketing executive has been awarded €16,000 for being falsely imprisoned by Irish Rail staff after she demanded the name of one employee and took his photograph on the night of the Trinity Ball in 2013.

ACustomer · 02-02-2018, 11:26

I think the unfortunate Irish Rail employee should have got the monetary award, given the abuse directed at him. How can Irish Rail enforce compliance with ticketing requirements given (a) the lack of something like a railway police and (b) daft courts giving daft awards.

Thomas J Stamp · 07-02-2018, 10:50

I find it surprising that in this day and age of licenced security staff and full-time revenue collectors for Irish rail that this sort of case can still happen. the law on what constitutes illegal detention is not new and you would assume that its lesson one for these guys.

this person was illegally detained. then in its defence, the company tired to blacken her name instead of admitting liability, which the judge dismissed. what the other people were up to is not relevant to this case.

we are in constant e-mail correspondence with passengers who have suffered very heavy-handed actions from IE staff and we are in correspondence with IE itself on this issue. There appears to be a presumed guilty approach and when mixed with an odd sense from revenue protection staff that its literally their money things can get very emotional and be upsetting very quickly.

In almost every complaint we have seen there is simply a mix-up at work and honest mistakes by people who are long-standing users of the service and who pay their fares day in day out but who are treated like hardened criminals by staff. There is also a marked similarity in the nature of complainants, mostly women and female students (in fact I am trying hard to remember the last adult male one we had, perhaps Mark can jog my memory).

we are aware of several other court actions.

Jamie2k9 · 08-02-2018, 08:39

Case to be appealed on 5 March.

Mark Gleeson · 09-02-2018, 16:44

Have to say I wasn't paying attention to the emails enough to spot there is a heavy bias as to female vs male. Not enough data to suggest anything

However the emails we get a nearly always clear and detailed, yes I didn't have a ticket but I was treated poorly, shouted at and not given a fair hearing.

As Tom says can't say much more as several who have been in contact with us have indicated that they were planning to go the legal avenue with IE

Jamie2k9 · 10-02-2018, 12:28

Males are probally more than likely to just pay the fine and move on rather than make a major issue. Regardless of RPU actions in general, the ruling in this case for someone sticking her nose in a joke. No wonder insurance costs sky rocker when such foolish decisions are made.

On the subject of fines, I agree some are genuine mistakes. Perhaps IE should consider moving to a system like Luas where the majority get €45 as opposed to €100 fine which is usually at the discretion of the officers issuing the fine. From experience of seeing people on the Luas, more often than not people accept it and there is no attitude issues for the most part where as €100 causes problems.

07-02-2018, 10:50	#3
Thomas J Stamp Chairman/Publicity Join Date: Dec 2005 Location: The Home of Hurling Posts: 2,708	I find it surprising that in this day and age of licenced security staff and full-time revenue collectors for Irish rail that this sort of case can still happen. the law on what constitutes illegal detention is not new and you would assume that its lesson one for these guys. this person was illegally detained. then in its defence, the company tired to blacken her name instead of admitting liability, which the judge dismissed. what the other people were up to is not relevant to this case. we are in constant e-mail correspondence with passengers who have suffered very heavy-handed actions from IE staff and we are in correspondence with IE itself on this issue. There appears to be a presumed guilty approach and when mixed with an odd sense from revenue protection staff that its literally their money things can get very emotional and be upsetting very quickly. In almost every complaint we have seen there is simply a mix-up at work and honest mistakes by people who are long-standing users of the service and who pay their fares day in day out but who are treated like hardened criminals by staff. There is also a marked similarity in the nature of complainants, mostly women and female students (in fact I am trying hard to remember the last adult male one we had, perhaps Mark can jog my memory). we are aware of several other court actions. __________________ We are the passengers

09-02-2018, 16:44	#5
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Have to say I wasn't paying attention to the emails enough to spot there is a heavy bias as to female vs male. Not enough data to suggest anything However the emails we get a nearly always clear and detailed, yes I didn't have a ticket but I was treated poorly, shouted at and not given a fair hearing. As Tom says can't say much more as several who have been in contact with us have indicated that they were planning to go the legal avenue with IE __________________ Unhappy with new timetable - let us know

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02-02-2018, 11:26	#2
ACustomer Really Regular Poster Join Date: Jan 2006 Posts: 767	I think the unfortunate Irish Rail employee should have got the monetary award, given the abuse directed at him. How can Irish Rail enforce compliance with ticketing requirements given (a) the lack of something like a railway police and (b) daft courts giving daft awards.

08-02-2018, 08:39	#4
Jamie2k9 Really Really Regluar Poster Join Date: Jun 2010 Posts: 2,146	Case to be appealed on 5 March.

10-02-2018, 12:28	#6
Jamie2k9 Really Really Regluar Poster Join Date: Jun 2010 Posts: 2,146	Males are probally more than likely to just pay the fine and move on rather than make a major issue. Regardless of RPU actions in general, the ruling in this case for someone sticking her nose in a joke. No wonder insurance costs sky rocker when such foolish decisions are made. On the subject of fines, I agree some are genuine mistakes. Perhaps IE should consider moving to a system like Luas where the majority get €45 as opposed to €100 fine which is usually at the discretion of the officers issuing the fine. From experience of seeing people on the Luas, more often than not people accept it and there is no attitude issues for the most part where as €100 causes problems.