Join Date: Nov 2009
The barrier system in Heuston
Below you will find an e mail i have just sent to Irish Rail. It relates to the fact they are now making every person put their ticket into the barrier machine when they know full well that A LOT of them don't work and never have.
Its the same staff members every day and i have the same conversation. Its causing me to miss a bus some mornings and the knock on is that i am in work late, have to stay late, have to get a later train and am home late. Its just a complete joke and all the staff to is say the mantra "talk to customer services" when they know well you are either in a hurry to get to work or get a train to go home.
Here is what i sent them............
I am sick to the teeth of the my ticket not working in the barriers in Heuston.
This morning 6 staff members stood around 1 barrier to get people who's tickets did not work ( at least 50 )to put theit tickets in the machine 1 by 1.
This is fine if you want to check that the customers ticket is valid. But 1 machine and 6 staff memebers.
One of these staff members named ****** ( sorry i do not have his surname ) personally told me "to have some manners" when i questioned why this idiotic shambles of a system is still being used when months its clearly not working.
Perhaps the staff member in question should look at the customer charter on how to treat customers.
With the above in mind i am due to collect my new ticket which will be valid from April 1 of this year ( great date to go with the level of service you provide 0) and i want to know how i go about getting the plastic card and not the pointless paper one i will be given that WILL NOT WORK in the barrier system in Heuston.
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