Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > Commuter Services
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 04-09-2009, 14:31   #21
shweeney
Regular Poster
 
Join Date: Mar 2006
Posts: 180
Default

they need to work on balancing the number of gates in\out as well. This morning, disembarking at Pearse (nrthbound) and exiting through the stairs gates there were 2 gates out and 2 gates in - some woman got stuck trying to put a ticket through leaving everyone else queuing for 1 gate.

Surely there's no need to have any more than 1 gate onto the platform, people arriving to get a train arrive in dribs and drabs, whereas trains arriving discharge large numbers of passengers in one go...
shweeney is offline   Reply With Quote
Unread 04-09-2009, 14:49   #22
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

That's true; my opinion is that all but two gates should be bidirectional, with one in-only and one out-only.
Thomas Ralph is offline   Reply With Quote
Unread 28-09-2009, 18:38   #23
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

For the very first time my ticket from Sandymount to Cork worked at every possible opportunity: in at Sandymount, out at Connolly, in at Heuston, then out at Heuston and in at Connolly on the way back. Gets 9 out of 10; the half deducted is because the ticket jammed in the gate at Heuston on the way back.
Thomas Ralph is offline   Reply With Quote
Unread 17-10-2009, 15:24   #24
ThomasJ
Member
 
ThomasJ's Avatar
 
Join Date: Dec 2005
Location: Clonsilla
Posts: 2,812
Default

There seems to be a major problem at the moment whereas people are having the tickets validated successfully without any problems but the gates are not opening !

Talking to staff at one of the stations they are saying this problem is a common occurance at the moment. This problem is happening to myself quiet often at connolly , tara street , pearse and blackrock

Last edited by ThomasJ : 17-10-2009 at 15:35.
ThomasJ is offline   Reply With Quote
Unread 14-01-2010, 11:28   #25
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

Quote:
Originally Posted by Thomas Ralph View Post
The time-out on tickets needs some work. I know the idea is to stop people using the same ticket (generally a season ticket) to put multiple people through the same gates. However, a ticket validated at Lansdowne Road at 0823 should let you out of Pearse at 0829. At the moment, it doesn't; the gate says "Just validated".

Obviously the time that the ticket was last validated is encoded onto the stripe; I wonder is this the same for the station and direction (in/out)? Even if not, common sense suggests that if the ticket has no journeys left (single or inbound half of a return) there is no possible way of it being reused.
This seems to have improved lately. The clocks are fast on the ticket gates at Sandymount, so when I validated a ticket at 0820 this morning (clock said 0825) and got on a train immediately, the ticket worked to let me out at Pearse at around 0827.
Thomas Ralph is offline   Reply With Quote
Unread 21-01-2010, 16:53   #26
fergn
Member
 
Join Date: Mar 2008
Posts: 30
Default

The new ticket gates at Greystones are causing a bit of hassle. Today I saw two people insert their ticket at the same time at two different validators both tickets got stuck and didn't come out thus the gate didn't open.A bit of queue formed as two gates were stuck and another was out of service leaving just one gate working. I have heard a good few reports of tickets not coming out and seen quite a few tickets failing, including my monthly ticket which completely failed and would not work in any gates in any station! These gates have been in situ since October surely by now they should have fixed all the bugs.
fergn is offline   Reply With Quote
Unread 22-01-2010, 12:07   #27
shweeney
Regular Poster
 
Join Date: Mar 2006
Posts: 180
Default

Quote:
Originally Posted by fergn View Post
The new ticket gates at Greystones are causing a bit of hassle. Today I saw two people insert their ticket at the same time at two different validators both tickets got stuck and didn't come out thus the gate didn't open.A bit of queue formed as two gates were stuck and another was out of service leaving just one gate working. I have heard a good few reports of tickets not coming out and seen quite a few tickets failing, including my monthly ticket which completely failed and would not work in any gates in any station! These gates have been in situ since October surely by now they should have fixed all the bugs.
they're also causing hassle in the evening due to the layout of the station and the infrequency (and consequent heavy loadings) of arriving trains. They've only had them activated a few times, but each time its caused a major backup of people on the platforms (something that happens to a lesser extent anyway).

to sum up - the new ticket gates are sh!t.
shweeney is offline   Reply With Quote
Unread 04-03-2010, 09:39   #28
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

I wonder is there any chance of us getting a software modification to have a clearer indication of when a gate is accepting smartcards only or accepting paper tickets only? Perhaps the arrow could change to red or yellow.
Thomas Ralph is offline   Reply With Quote
Unread 04-03-2010, 09:43   #29
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Yellow arrow has been requested for smartcard only
Mark Gleeson is offline   Reply With Quote
Unread 09-03-2010, 18:45   #30
fergn
Member
 
Join Date: Mar 2008
Posts: 30
Default Ticket Corrupt

My trusty old monthly ticket failed 4 days ago and now is not being accepted by any gate in any station, it just does the little in and out dance before showing 'ticket failed'. Fair enough but I have had 3 other monthly tickets go the same way. All work perfectly for a week or so then I put it into the ticket gate at Greystones then they all fail. Now I have to push my way through on somebody elses ticket to exit at Greystones. My question is am I entitled to a replacement ticket? The ticket in question is a student season monthly rail only.
fergn is offline   Reply With Quote
Unread 09-03-2010, 19:47   #31
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

You can ask for a replacement though it is unlikely to be replaced

Smartcards are coming for monthly tickets and this problem goes away, they will even be able to cancel a lost ticket and replace it for a small charge
Mark Gleeson is offline   Reply With Quote
Unread 09-03-2010, 20:22   #32
fergn
Member
 
Join Date: Mar 2008
Posts: 30
Default

I figured that they probably won't replace it. I heard smartcards are being released to the public next month. Is this true?
fergn is offline   Reply With Quote
Unread 09-03-2010, 21:34   #33
al2637
Member
 
Join Date: Dec 2005
Posts: 191
Default

Sorry if this is a totally stupid question, but why wouldn't IE replace it? If the card is defective or no longer works, surely it's the passengers right to have it replaced?
al2637 is offline   Reply With Quote
Unread 10-03-2010, 07:38   #34
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

Quote:
Originally Posted by al2637 View Post
Sorry if this is a totally stupid question, but why wouldn't IE replace it? If the card is defective or no longer works, surely it's the passengers right to have it replaced?
Legally, buying a ticlet is a purchase of services, not goods. The right to repair/refund/replacement doesn't come into it. What you've bought is the right to travel on such and such a train or series of trains, and as long as they give you that right (by opening the gates manually for you) you don't really have a comeback. The ticket is not what you have bought; it is evidence of what you've bought, if that makes sense.

Mark will correct me if I'm wrong on this one, but I think the only season tickets going onto smartcards at the moment are taxsaver tickets, so students will have to struggle on with the magnetic stripes for now.
Thomas Ralph is offline   Reply With Quote
Unread 10-03-2010, 12:23   #35
fergn
Member
 
Join Date: Mar 2008
Posts: 30
Default

I understand completely that I have purchased a ticket for the right to travel on a train and if they honour that right then I have no reason to complain. The reason for my complaint is the hassle of not being able to use my ticket to open the gate. The person in the ticket office in Greystones controls the gate so far I have had no problems but there have been a few instances where the ticket office is empty therefore there is nobody to open the gate so I have rely on another passenger to allow me through.
fergn is offline   Reply With Quote
Unread 11-03-2010, 14:13   #36
James Howard
Really Really Regluar Poster
 
James Howard's Avatar
 
Join Date: Aug 2009
Location: Sligo Line
Posts: 1,115
Default

Would it not be the case that legally, IE are in a questionable position where they are detaining somebody against their will where that person is in possession of a valid ticket.

There is something going on with the readers in Connolly. I have never in six years' commuting had a ticket fail. I changed station to Connolly just before Christmas and the ticket lasted 3 weeks. I got a replacement about a month ago and that has given up already.

So you have queue up to get out the one gate which is half blocked by an IE staff member who is usually not even looking at tickets but is instead chatting with his mate.
James Howard is offline   Reply With Quote
Unread 11-03-2010, 14:59   #37
Thomas Ralph
IT Officer
 
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
Default

They're not detaining anyone as long as they provide a way for them to get out, whether that's a manual gate, an intercom, or whatever.

Don't get me wrong, I think it's a ludicrous situation; it just doesn't seem to be illegal.
Thomas Ralph is offline   Reply With Quote
Unread 26-03-2010, 14:59   #38
tigger1962
Member
 
tigger1962's Avatar
 
Join Date: Jan 2007
Location: Kilcurry
Posts: 501
Default

I'm on my 4th ticket this year. First they tried to say I had it near a magnet! I told that it was kept in my chest pocket with my work id. Then it failed again so they told me my work id must be causing it. Since then it has failed twice more. No other magnetic material near it. There is one common thing though, everytime it failed it was after passing through Connolly gates!!
tigger1962 is offline   Reply With Quote
Unread 22-04-2010, 07:49   #39
tigger1962
Member
 
tigger1962's Avatar
 
Join Date: Jan 2007
Location: Kilcurry
Posts: 501
Default

yesterday and this morning they stopped everyone and made them put the ticket in the machine before they let anyone through. The queue was getting larger and people were getting more irate, myself included at this. We knew our tickets didn't work in the machines but they refused to let anyone who had an annual ticket through without seeing it for themselves.

What make me even more annoyed is that I got a new ticket on monday I walked from the taxsaver office and placed it in the machine in connolly and it failed first time... it was no near any magnetic material between the office and the ticket validator...it has not worked since... ticket no 5!

Did someone get bribed to put this system into place? or is it the new strategy to annoy commuters further... has this system works successfully in any other country?
tigger1962 is offline   Reply With Quote
Unread 22-04-2010, 12:45   #40
James Howard
Really Really Regluar Poster
 
James Howard's Avatar
 
Join Date: Aug 2009
Location: Sligo Line
Posts: 1,115
Default Same experience here

I commuted through Grand Canal Dock and Pearse for the last five years and never had a ticket fail. We moved office just before Christmas and now have to go through Connolly.

My first ticket failed after two weeks in Connolly and I got a replacement through the very nice and helpful people in the office on Sheriff street. That lasted one week.

I didn't bother getting it replaced until yesterday when they were hassling everyone. I think the best policy is to get it replaced every time I get hassled. We'll see how long this one lasts.

I keep mine in a seperate wallet which also contains an Oyster card for London transport and a Dublin Bikes card but I always take the RF cards out when I use them, so I don't think that could be the culprit.

If this one dies, I'll try the replacement in a completely seperate wallet and see how I get on.
James Howard is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 18:26.


Powered by vBulletin
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.