Customer service at its worst and best in Five Steps.

[Widey]

Last Friday afternoon and the other half and I are heading to Cork on the 17:00 from Dublin.

The Mrs has a bit of a mobility problem resulting from a back injury two years ago. As a result she finds the walk halfway down platform 5 to the passenger gate and back up to our carriage a bit of a trek. No problem I think having a flash of inspiration, I ask the member of staff standing just behind the ticket barriers if there's any chance someone could open the gate at the top of the platform as my Mrs has a mobility problem. "NO" was the fairly aggressive reply. Confused I asked if he was serious and was told "we're not allowed" and he turned away.

OK, he's obviously not happy to be there on a Friday so we pass through the ticket barrier. Five steps later, there's another member of staff so I try again, same request, same tone. Sure, no problem, follow me, do you need a hand with your case (I didn't) we were then escorted to our carriage while the staff member continued on to explain to the ticket checker at the bottom of platform 5 why he'd allowed us through the gate.

Does anybody know what the policy is regarding those gates at the top of the platform?

Well done to that second member of staff, an absolute Gent.