Platform clearance

[Kilkea]

07/12 06.10 from Waterford

Another 10 minute delay for 'platform clearance' this morning. We were left on the left line coming in to Heuston, waited for 10 minutes until the Cork train pulled in beside us on the middle line, then we pulled into the station with platforms 3, 4, 5 ,and 6 all empty, I'm baffled with IE.
Asked them at the desk for an explanation and just got a rude snarl from 'customer relations' person, if someone in my company spoke to a customer they way they do, they would be reprimanded on the spot.

Just so tired of being bullied and robbed by this third world rail company.