Errors on the Irish Rail booking website

haddockman · 25-05-2014, 13:58

Was just booking a ticket for July and noticed the following errors:

Quote:

For added security your card insurer needs to verify your Visa Debit details through the 'Mastercard Securecode' authentication programme.

Oh really? I don't think so.

And when you complete the booking the following howler appears.

Quote:

Tickets can be collected from ticket machines or at the booking once. If neither are available, please board the train with this email and collect your ticket at the destination station. If you have any queries with this booking please call 1850 366 222 or email info@irishrail.ie.

Does anyone spell check these things?

Mark Gleeson · 25-05-2014, 15:34

Our contact in Irish Rail's booking system has been notified, hopefully will get it sorted out shortly

ACustomer · 27-05-2014, 08:00

Apologies for a slight element of thread drift, but to-day (May 27) the IE homepage has a service announcement about closure of Ennis-Limerick due to flooding "expected to continue until mid-May". (The line actually re-opened a week ago).

This gives an impression of a very sloppy approach to timely and accurate travel information. It might even deter someone for booking, so maybe it's not a case of thread drift after all.

Mark Gleeson · 28-05-2014, 13:47

I can confirm this is now in process to be corrected

25-05-2014, 15:34	#2
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Our contact in Irish Rail's booking system has been notified, hopefully will get it sorted out shortly __________________ Unhappy with new timetable - let us know

28-05-2014, 13:47	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	I can confirm this is now in process to be corrected __________________ Unhappy with new timetable - let us know

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

27-05-2014, 08:00	#3
ACustomer Really Regular Poster Join Date: Jan 2006 Posts: 767	Apologies for a slight element of thread drift, but to-day (May 27) the IE homepage has a service announcement about closure of Ennis-Limerick due to flooding "expected to continue until mid-May". (The line actually re-opened a week ago). This gives an impression of a very sloppy approach to timely and accurate travel information. It might even deter someone for booking, so maybe it's not a case of thread drift after all.