Irish Rail don't want my money

James Howard · 01-09-2014, 19:20

Here's an interesting mess that I've ended up in thank to a screw-up with TaxSaver. For whatever reason, my annual TaxSaver ticket which costs a shade under 4 grand didn't get renewed in time and now I can't have one until the start of October - not even a monthly to tide me over.

As part of the mess of trying to sort it out, I found out that there is no way around TaxSaver needing to be ordered before the 18th of the month. So basically, they need 13 days to process an order and give me a piece of plastic in return for four thousand euro. There also doesn't appear to be any way of buying a ticket over the phone with a company credit card.

And people wonder why Irish Rail are going bust.

Mark Gleeson · 02-09-2014, 15:02

I have a cut off of 15th due payroll run issue. It is what it is, previous place was the 4th!

They do take credit cards, it does depend on how you order the tickets though, if its by invoice its 14 days term

Kilocharlie · 03-09-2014, 09:03

My place only does Jan-Dec Annuals, no Monthlies, and applications have to in in mid-November!

berneyarms · 03-09-2014, 15:50

To be fair I'd imagine that there has to be a cut off date at some point given the volume of tickets being handled and the payroll cut-off issues.

Of course you can still buy a monthly ticket at the booking office - you just won't get the tax benefit.

James Howard · 03-09-2014, 16:02

All's well that ends well.

It seems to depend on who you talk to. It must have been escalated because I got a call back somebody effective who was able to sort it all out for me and refund the walk-up monthly I bought with my credit card.

So bad marks to whoever I talked to first and top grade to the guy who figured out to bend the rules to help out a customer. In the end I'm somebody who has been paid of 30 grand to Irish Rail over the last 10 years and it is positive that they are looking after the high-value customers.

The pay-roll cut-off shouldn't be an issue for an annual renewal as it would have all been set up already and in any case that isn't really anything to do with Taxsaver or Irish Rail.

berneyarms · 03-09-2014, 19:51

Glad to hear that you got sorted out!

01-09-2014, 19:20	#1
James Howard Really Really Regluar Poster Join Date: Aug 2009 Location: Sligo Line Posts: 1,115	Irish Rail don't want my money Here's an interesting mess that I've ended up in thank to a screw-up with TaxSaver. For whatever reason, my annual TaxSaver ticket which costs a shade under 4 grand didn't get renewed in time and now I can't have one until the start of October - not even a monthly to tide me over. As part of the mess of trying to sort it out, I found out that there is no way around TaxSaver needing to be ordered before the 18th of the month. So basically, they need 13 days to process an order and give me a piece of plastic in return for four thousand euro. There also doesn't appear to be any way of buying a ticket over the phone with a company credit card. And people wonder why Irish Rail are going bust.

02-09-2014, 15:02	#2
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	I have a cut off of 15th due payroll run issue. It is what it is, previous place was the 4th! They do take credit cards, it does depend on how you order the tickets though, if its by invoice its 14 days term __________________ Unhappy with new timetable - let us know

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03-09-2014, 09:03	#3
Kilocharlie Member Join Date: Oct 2006 Posts: 395	My place only does Jan-Dec Annuals, no Monthlies, and applications have to in in mid-November!

03-09-2014, 15:50	#4
berneyarms Really Regular Poster Join Date: Aug 2013 Posts: 602	To be fair I'd imagine that there has to be a cut off date at some point given the volume of tickets being handled and the payroll cut-off issues. Of course you can still buy a monthly ticket at the booking office - you just won't get the tax benefit.

03-09-2014, 16:02	#5
James Howard Really Really Regluar Poster Join Date: Aug 2009 Location: Sligo Line Posts: 1,115	All's well that ends well. It seems to depend on who you talk to. It must have been escalated because I got a call back somebody effective who was able to sort it all out for me and refund the walk-up monthly I bought with my credit card. So bad marks to whoever I talked to first and top grade to the guy who figured out to bend the rules to help out a customer. In the end I'm somebody who has been paid of 30 grand to Irish Rail over the last 10 years and it is positive that they are looking after the high-value customers. The pay-roll cut-off shouldn't be an issue for an annual renewal as it would have all been set up already and in any case that isn't really anything to do with Taxsaver or Irish Rail.

03-09-2014, 19:51	#6
berneyarms Really Regular Poster Join Date: Aug 2013 Posts: 602	Glad to hear that you got sorted out!