[26/11/13] Delays on Cobh - Cork services

jacko · 26-11-2013, 09:20

8.30 ex cobh was 17 mins late and all earlier trains late as well

No excuses given - can't blame leaves on line as Midleton services which share the line are all running to time

Passengers missing lectures and bus connections

Dublin train connections also missed and IR staff insisting on €10 surcharge

comcor · 26-11-2013, 10:11

Surely that surcharge shouldn't apply if booked as a through ticket?

Cork-Cobh can be hard to get back on schedule in rush-hour because of the tight turnaround times, but once the frequency is halved during the day it becomes less of a problem.

jacko · 26-11-2013, 10:27

Quote:

Originally Posted by comcor

Surely that surcharge shouldn't apply if booked as a through ticket?

Cork-Cobh can be hard to get back on schedule in rush-hour because of the tight turnaround times, but once the frequency is halved during the day it becomes less of a problem.

Unfortunately you cannot book a Cobh-Dublin ticket online as the TVMs in Cobh remain sealed apparantly because there is water coming through the roof near the TVM (I am not making this up!!)

So as a Cobh customer you must buy your online Cork-Dublin ticket and buy a seperate Cobh/Cork ticket at the Cobh booking office !

berneyarms · 26-11-2013, 10:44

Quote:

Originally Posted by jacko

Unfortunately you cannot book a Cobh-Dublin ticket online as the TVMs in Cobh remain sealed apparantly because there is water coming through the roof near the TVM (I am not making this up!!)

So as a Cobh customer you must buy your online Cork-Dublin ticket and buy a seperate Cobh/Cork ticket at the Cobh booking office !

I would strongly advise appealing that decision.

If you missed the train, then it is their fault and not yours.

ACustomer · 26-11-2013, 12:48

Surely there are procedures to allow for situations where connections are missed because of late-running trains. Surely there is someone in Cork station who can authorise acceptance of online bookings made in good faith.

What are managers for?

Thomas Ralph · 27-11-2013, 12:29

Customers choosing to book separate tickets are not covered in the event of a delay at where their ticket splits.

26-11-2013, 09:20	#1
jacko Regular Poster Join Date: Jul 2009 Posts: 137	[26/11/13] Delays on Cobh - Cork services 8.30 ex cobh was 17 mins late and all earlier trains late as well No excuses given - can't blame leaves on line as Midleton services which share the line are all running to time Passengers missing lectures and bus connections Dublin train connections also missed and IR staff insisting on €10 surcharge

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26-11-2013, 10:11	#2
comcor Really Regular Poster Join Date: Dec 2005 Location: Cork-Dublin, Cork Commuter and occasionally DART and Dublin-Wexford Posts: 855	Surely that surcharge shouldn't apply if booked as a through ticket? Cork-Cobh can be hard to get back on schedule in rush-hour because of the tight turnaround times, but once the frequency is halved during the day it becomes less of a problem.

26-11-2013, 12:48	#5
ACustomer Really Regular Poster Join Date: Jan 2006 Posts: 767	Surely there are procedures to allow for situations where connections are missed because of late-running trains. Surely there is someone in Cork station who can authorise acceptance of online bookings made in good faith. What are managers for?

27-11-2013, 12:29	#6
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	Customers choosing to book separate tickets are not covered in the event of a delay at where their ticket splits.