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Unread 19-12-2006, 09:39   #1
Brian Condron
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Default Public Transport conferences

Just got an email about these 1 day conferences in London, some people here might be interested.

http://www.landorconferences.co.uk/conferences.asp

18 Jan 2007 Customer Service Excellence in Public Transport
Meeting the challenges of rising passenger expectations

01 Feb 2007 Getting to the Station
A crucial part of the railway journey

08 Feb 2007 Concessionary Fares
Making concessionary fares schemes a success

15 Feb 2007 Regional Rail 2007
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Unread 19-12-2006, 09:49   #2
ACustomer
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Well someone in IE ought to be at the first one. They might learn a lot!
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Unread 19-12-2006, 09:54   #3
2Funki4Wheelz
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Line from the Customer Service brochure above (which looks extremely relevant to IE):
Quote:
...how staff can be persuaded to sign up to the customer service mission
Persuaded?? When did staff in companies stop doing what they're told and have to be persuaded?
__________________
Customer Service costs nothing...
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Unread 19-12-2006, 22:08   #4
alek smart
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Feb 8th............................."Concessionary Fares"

Can`t see many from the Republick attendin dat.......wat wid us havin de oul Free Transport n all dah......
God bless de Butter Voucher !!
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