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20-02-2008, 14:51
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#1 |
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Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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How Refunds Should Be Handled
The ever customer focused crew up north have revised there refund policy
http://www.translink.co.uk/delayrepay.asp If delayed by more than 119 minutes, not only do you get a 100% refund on a single ticket but you get the value of a return ticket for that journey 50% refund applies after only 29 minutes!! Irish Rail of course don't want to talk about copying up north, I asked
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20-02-2008, 20:11
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#2 |
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IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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At least IÉ offers compensation when connections are missed.
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11-06-2008, 10:45
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#3 |
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Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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Similar rules are appearing across the UK
If connections are missed there is provision to get passengers to destination, with a commitment to alternative transport if the next onwards train isn't an option And they supply pre paid envelopes for the refund applications 50% after 30 minutes is the new standard. I currently have appealed for the second time a refund with Irish Rail (there is a appeals process) if I had been in the UK I would have got 100% no questions
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