Originally Posted by Mark Gleeson
Our lovely fancy trains keep breaking down, its not good enough
Where are the CSO's we were promised?
Is the breakdown comment fair? Granted there have been a few issues lately.
One passenger contracted RTE so I don't think you can judge the level of communication and there wasn't a major communication issue reported on social media. There will always be one or two who want a constant announcement and moan for no reason. If you ask me it was the communication for the 17.45 was a bigger issue.
CSO to date are generally a waste of money. Limited visibility, repeating the automated PA, not checking tickets. I donít for a minute think communication would be better in this case.