I thoroughly agree.
My ticket didn't work last year and the new ticket doesn't work either. Staff in Heuston stand around chatting or on their phones. Some are mannerly but you get the occasional rude one whom you feel like you're asking them a favour to let you through the barrier...One of them said to me last week that "you have to put the ticket into the machine (I had told him it gets stuck etc) because the managers are around and are watching us"....I really don't want to hear excuses etc. I just want to get to work and get out of the frigging station!!!
Why are we paying over 2,500 euro for annual passes that don't work?