50% refund is available to you, so its 25% of the face value. If you had had booked online the refund would have been direct to the credit card used, otherwise its vouchers
Send the ticket, plus details of your journey to
Quote:
Customer Services
Northern and Eastern
Iarnród Éireann
Connolly Station
Amiens Street
Dublin 1
Contact 01 703 2601
Fax (01) 703 4369
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The breakdown resulted in major disruption and holding the 19:05 in Connolly was appropriate as trains were already stuck at Maynooth and it is much easier arrange coaches if required.
In this case the reason for delay was immediately made known, alternatives where available communicated and steps to taken to take head count to ensure bus numbers and destination could be planned if needed. This is a major improvement over the past when total silence was the game plan.
You should have been told of your right to a refund once the train actually departed