Quote:
Originally Posted by Jferb
Oh, so if there was a bus substitution on a journey (or part thereof) where you had reserved a seat, you'd automatically be entitled to the 100% refund?! And would that apply even if signalled in advance (e.g. Kildare Route Project engineering works)?
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That depends on who you talk to in Irish Rail
If you book and at the time no bus substitution is shown and you end up on a bus as a result of a breakdown, engineering works etc, you did not have access to a seat of a similar standard as per the charter. That said customer services will refuse the refund. You can appeal, your mileage will vary
Quote:
Originally Posted by Jferb
On another note, my seat reservation on the Cork-Mallow leg wasn't on the display above the seat and somebody else was sitting there when I arrived. Naturally, as the train was quiet, I just sat elsewhere. As I've not normally booked online (prior to the €16 promotion!), I've not taken much notice of this before, but is this failure common on the Mk 4's? And I presume it's just due to staff laziness??
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Staff laziness, the IT setup is robust, two separate ways to download the information and a final manual notice system, it typically gives more trouble Cork Dublin than Dublin Cork, staff really don't care about reservations.