Something Good To Say...
There is a lot of threads posted ion here complaining about the service from Irish Rail, and in many ways fully justified.
However, I just though I'd let you know of the complete and utter shock of the past few weeks.
Number one was, after mailing them complaining about a train being cancelled and the next one being late, I got a reply the next day apologising and explaining why it happened.
The second, and this is the one that has me walking around today, as if I have won the lottery, a €50 fine was struck out after I appealed it via an email.
This is how it happened: I had the ticket, it was checked on the train and through my own stupidity left it on the train when getting off. Got fined, sent them a mail explaining the circumstance, and they got back to me, one day short of when I was due to pay, to tell me that they would be throwing out the fine after investigating my story.
A big thumbs up to the TTC Brendan on the Gorey Train, he confirmed that I had indeed had a ticket, although how he remembered I don't know. Fair play.
Despite the fact that I didn't think there was a better nature to appeal to with Irish Rail, I found out that there is people who stood out head and shoulders on this occasion.
Just thought I'd pass that on. It's my first little pleasent experience dealing with IR. Not quite sure how to handle it as it is a completely new one for me.
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