Similar rules are appearing across the UK
If connections are missed there is provision to get passengers to destination, with a commitment to alternative transport if the next onwards train isn't an option
And they supply pre paid envelopes for the refund applications
50% after 30 minutes is the new standard.
I currently have appealed for the second time a refund with Irish Rail (there is a appeals process) if I had been in the UK I would have got 100% no questions
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