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Unread 20-02-2008, 14:51   #1
Mark Gleeson
Technical Officer
 
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Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default How Refunds Should Be Handled

The ever customer focused crew up north have revised there refund policy

http://www.translink.co.uk/delayrepay.asp

If delayed by more than 119 minutes, not only do you get a 100% refund on a single ticket but you get the value of a return ticket for that journey

50% refund applies after only 29 minutes!!

Irish Rail of course don't want to talk about copying up north, I asked
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