Rail Gourmet are generally very expensive for a generally lackluster service. South West Trains over here use them on their routes from London Waterloo, and they are very pricey for a basic offering of tea, coffee, sandwiches etc.
Rail Gourmet act for most mainline Train Operating Companies (GNER, Midland Mainline, Virgin etc) as a logistics and supply manager, but the products themselves are chosen and sold by the company itself, with only the supply chain being outsourced. Seems to work much better than when RG are given free reign.
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