Quote:
Originally Posted by kevin
Filled out the paperwork at the customer service desk in Heuston. There was no mention of 50% so I guess I'll see what turns up in a few weeks.
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Got a letter today denying my refund because they say the ticket wasn't surrendered before the time of travel.
Quote:
I refer to your refund application reveived in this office on 10.1.07
Please note our conditions state "Iarnrod Éireann's on-line conditions state that there is no refund due on tickets that were purchased on-line but not cancelled in advance of travel". As you did not cancel your Tickets, I cannot accede to your request.
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What do they mean by
cancelling tickets as opposed to surrendering?
As I did exactly what the customer service rep told me to do I think I'll be calling in to them in Abbey street tomorrow
kevin