Given the gate was open, train doors open and the electronic board says its your train you have done nothing wrong
There is a werid set of proceedures in Heuston
The person who checks the tickets is normally the ticketchecker on the train so you have to wait for him/her to show up. This also means no one is on the train to assist you with your seat reservations
The gate should be closed until that time the ticket checker is available, it would of course help if IE issued a notice to say that the gates would open no earlier than 30 minutes before departure or such like
Best solution of course is to have a Heuston member of staff check the tickets thus avoiding the common boarding delays
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