Rail Users Ireland Forum - View Single Post

MrX · 01-11-2006, 22:57

IE should be hung out to dry for failing ot make an announcement when a train has myseriously stopped. A lack of information will cause passengers to consider bailing out. It's not unreasonable that one might if there were no announcements at all.

I'd assume the driver had had a heart attack or collapsed!

This isn't just bad customer care, it's downright dangerous and irresponsible behaviour on the part of the driver and IE.

Intercom systems should work. It's utterly unacceptable that they wouldn't for this very reason.

01-11-2006, 22:57	#9
MrX Really Regular Poster Join Date: Dec 2005 Posts: 585	Failing to make an announcement will cause an accident! IE should be hung out to dry for failing ot make an announcement when a train has myseriously stopped. A lack of information will cause passengers to consider bailing out. It's not unreasonable that one might if there were no announcements at all. I'd assume the driver had had a heart attack or collapsed! This isn't just bad customer care, it's downright dangerous and irresponsible behaviour on the part of the driver and IE. Intercom systems should work. It's utterly unacceptable that they wouldn't for this very reason.