Sean, there is no doubt it could have been handled better.:( Yet again, no firm information to passengers, and given the length of this delay, surely the conductor should have been a lot more proactive - i.e. is there is an incident support number he can ring for advice? The regional manager for the line should of been called, and should have done something. He has remained remarkebly silent, despite the national coverage on the way the passengers were treated. Maybe the local papers will pick up the story over the next few days, and get to the bottom of why the passengers were so poorly treated.

Mark, I accept your line of reasoning up to a point when you state new trains break down too.
However the Mark 2 rake used on the Sligo run does one round trip daily.
The DMU's used clock up a lot more miles.
However, there is no excuse for sending out a rake of Mark 2's on a daily basis if it is known some of the carriages have a heating problem.
Shame on you IE.
This is inefficiency of the highest order and a couldn't care less and arrogant attitude by IE personnel towards their customers.
Is there anyone with the authority in IE who is prepared to insist that the heating is put right on the Sligo rake of Mark 2's?
Maybe Barry Kenny is your man!

I thought the Mark 2s and 071 loco only did a single run up on Sunday and down on Friday, and the rest of it was DMUs?

The miles per failure on the Mk2 set are quite similar to the railcar fleet and are above average compared to all services operating on all other routes, the new train will have trouble matching it

Its 6 days a week, one return trip

the heating issue raises a very difficult question, if the heating is on the blink do you cancel or run?

exactly.

Run the service but inform passengers of the problem