Ruling forces Iarnród Éireann to add disclaimer to advertisements
December 9th 2007
Rail Users Ireland lodged a formal complaint with REGTEL, the overseeing body for all premium rate telephone services in March 2007 with respect to the "DARTXT" service offered by Iarnród Éireann and Xiam Interactive.
Rail Users Ireland had received numerous complaints about the accuracy of this service. Classic examples included the text response listing trains which didn't exist, or to return the published timetable despite part of the DART line being closed due to either engineering works or an incident.
REGTEL upheld our complaint in part and went on to state in there response:
the promotional literature used to advertise the Service will include a statement outlining that the information may not always be accurate due to unforeseen circumstances
So you will with the publication of the 2008 timetable last week now see a clear disclaimer which clearly states the service may not be accurate.
Once again Rail Users Ireland succeeds in protecting passengers rights, Rail Users Ireland committee members have filed numerous other complaints identifying what we believe to be false, misleading and otherwise untruthful advertisements with the various overseeing agencies. We look forward to publishing similar success stories in coming weeks and months.