Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > General Irish Rail Discussion
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
 
Thread Tools Search this Thread Display Modes
Unread 26-05-2015, 21:33   #1
Traincustomer
Member
 
Join Date: Dec 2008
Location: ar an traein
Posts: 600
Default

Quote:
Originally Posted by Eddie View Post
Ensure you keep a regular check on your Leap Card history, as system errors resulting in overcharging are not being refunded on claims after more than 30 days.
In my view the Leap Card section of the NTA could and should have refunded this money to you as a once off goodwill gesture while drawing attention to the 30 day policy.
Traincustomer is offline   Reply With Quote
Unread 28-05-2015, 10:01   #2
comcor
Really Regular Poster
 
Join Date: Dec 2005
Location: Cork-Dublin, Cork Commuter and occasionally DART and Dublin-Wexford
Posts: 855
Default

Any word on when Pay As You Go Leap will be available on Cork Commuter services

I see a covered-up validator at Cobh station now.
comcor is offline   Reply With Quote
Unread 28-05-2015, 13:59   #3
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Validators are in, back end software and a fares determination are now required, can't test without the fares
Mark Gleeson is offline   Reply With Quote
Unread 28-05-2015, 17:04   #4
bg07
Member
 
Join Date: Feb 2009
Posts: 46
Default

Cork suburban rail leap epurse fares were included in the last fare determination so fare determination is not an issue.

https://www.nationaltransport.ie/wp-...tober_2014.pdf
bg07 is offline   Reply With Quote
Unread 28-05-2015, 22:50   #5
Eddie
Really Regular Poster
 
Join Date: Sep 2009
Posts: 258
Smile

Quote:
Originally Posted by Traincustomer View Post
In my view the Leap Card section of the NTA could and should have refunded this money to you as a once off goodwill gesture while drawing attention to the 30 day policy.
It looks like they are going to do exactly that.
Eddie is offline   Reply With Quote
Unread 21-06-2015, 06:50   #6
Eddie
Really Regular Poster
 
Join Date: Sep 2009
Posts: 258
Default

Inconsistent applications of the Leap 90 discount could do with ironing out. Discount is available if travelling between any of Dublin Bus / Luas / Dart to any different mode, and also from Dublin Bus to Dublin Bus.

It's not available when taking a second Luas or second Dart journey within 90 minutes.

I'll bet most regular travellers who have heard of the Leap 90 discount wouldn't know that such exclusions would apply from the posters and try explaining the logic of it to tourists.

Last edited by Eddie : 21-06-2015 at 07:00.
Eddie is offline   Reply With Quote
Unread 21-06-2015, 07:56   #7
berneyarms
Really Regular Poster
 
Join Date: Aug 2013
Posts: 602
Default

Quote:
Originally Posted by Eddie View Post
Inconsistent applications of the Leap 90 discount could do with ironing out. Discount is available if travelling between any of Dublin Bus / Luas / Dart to any different mode, and also from Dublin Bus to Dublin Bus.

It's not available when taking a second Luas or second Dart journey within 90 minutes.

I'll bet most regular travellers who have heard of the Leap 90 discount wouldn't know that such exclusions would apply from the posters and try explaining the logic of it to tourists.
The exclusions on Irish Rail to Irish Rail and LUAS to LUAS journeys apply because there are already fares set for every station pairing.

For example if you take a DART from Howth to Connolly and then a suburban train to Ashtown. There is already a discounted fare set for Howth to Ashtown.

LUAS has zonal fares which cover a trip from Brides Glen to Saggart and Irish Rail a fares matrix which covers every station pairing.
berneyarms is offline   Reply With Quote
Unread 21-06-2015, 09:14   #8
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

The problem is I can do Dun Laoghaire Blackrock, get out, then Blackrock Pearse, it will be charged as two journeys with no discount. If I did same with bus I would get a discount

More realistic example is Clondalkin - Heuston - Connolly - Howth

Leap treats Clondalkin Heuston and Connolly Howth as two distinct trips with no discount, but the Luas will show a discount. Brave man to try not tagging out in Heuston and not tagging on in Connolly to see what happens.

In theory as you go Irish Rail - Luas and then Luas - Irish Rail it should give you a discount on Connolly Howth but I wouldn't bet on it

Cash
4.70 + 1.80 = 6.50

Leap
2.41 + 1.44 + 2.41
Less 2 euro
4.26

But if I walk Heuston - Connolly I would not get the 90 discount
4.82

Leap without tagging off/on HN/CY (as there is a legal fare code within Irish Rail, impossible but need to compare with old through ticketing option)
3.49 +1.44
Less 1 euro
3.93

Fare via Phoenix Park Tunnel
3.49


Anywhere else in the world this would be considered a single journey of X zones regardless of changes made

Last edited by Mark Gleeson : 21-06-2015 at 09:30.
Mark Gleeson is offline   Reply With Quote
Unread 07-09-2015, 21:20   #9
bg07
Member
 
Join Date: Feb 2009
Posts: 46
Default

Has leap epurse been turned on in Cork yet for a soft launch yet?

They're really taking their time launching it.
bg07 is offline   Reply With Quote
Unread 08-09-2015, 07:52   #10
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Not available for public yet

Apparently there are unresolved issues
Mark Gleeson is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 14:20.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.