On Board Customer Service

James Howard · 13-03-2017, 17:54

You'll always find anecdotal evidence to support any viewpoint. Most people will chose the familiar if the option is available. If they were offered a tenner off the ticket for using the TVM, you'd probably find they would deal with the glare issue. You should also consider who answered your phone call about TVM use. The guy selling the tickets is hardly motivated to tell you that his job is done just as well by the machine.

The whole point of this discussion is about moving staff from stations onto trains. So if this change was made, there would be somebody on the train selling tickets - so no problem.

Anyway, to repeat my question Is it not better that Irish Rail use what resources they have to properly staff trains rather than stations?

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13-03-2017, 17:54	#7
James Howard Really Really Regluar Poster Join Date: Aug 2009 Location: Sligo Line Posts: 1,115	You'll always find anecdotal evidence to support any viewpoint. Most people will chose the familiar if the option is available. If they were offered a tenner off the ticket for using the TVM, you'd probably find they would deal with the glare issue. You should also consider who answered your phone call about TVM use. The guy selling the tickets is hardly motivated to tell you that his job is done just as well by the machine. The whole point of this discussion is about moving staff from stations onto trains. So if this change was made, there would be somebody on the train selling tickets - so no problem. Anyway, to repeat my question Is it not better that Irish Rail use what resources they have to properly staff trains rather than stations?