16:40 Connolly-Gorey 12/Nov/09

chris · 13-11-2009, 13:06

I wouldn't be too harsh on IR on this one.

The people who left the rubbish all over the train in the first place are the ones to blame.

No matter how late the train was, leaving rubbish all over the place isn't going to hurt IR, just the next lot of passengers.

Mark Gleeson · 13-11-2009, 13:31

But customer charter says every intercity service will be cleaned before each journey

Quote:

Cleanliness

We will make sure that all trains are thoroughly cleaned every day before they are used. Where possible during the day we will make sure that trains are cleaned for the start of each new journey. The exteriors of all trains are scheduled to be washed at least three times a week.

chris · 13-11-2009, 16:22

Quote:

Originally Posted by Mark Gleeson

But customer charter says every intercity service will be cleaned before each journey

Mark, that's not what your quote appears to say. It says they will be cleaned at the start of each day, then during the day where possible. If it was 41 minutes delayed, there's a good chance there wasn't enough time to clean it.

The Charter also says:

Quote:

Please Help us to Help You

In order to make your rail journey as safe and as pleasant as possible for you and your fellow passengers please:
...
leave toilets as clean as you find them
use litterbins provided
avoid leaving litter on the floors of trains or in the stations
do not put your feet on the seats

There is a serious problem of passengers thinking they are in the cinema.

Can we not just focus on the punctuality. Because it is really crap.

Mark Gleeson · 13-11-2009, 16:32

They could have done a very quick clean at Connolly, staff on site to do this. Its not as if the train was starting from an unstaffed station.

There is exteremly limited rubbish bins on the train, if Irish Rail want to operate a trolley service they better be able deal with the waste that appears

You won't see rubbish on the Cork line or Belfast, even with exteremly tight turnaround after delays

In reality a spare train should have been brought in to operate the 16:40 in the first place

Thomas Ralph · 13-11-2009, 17:16

Cork and Belfast lines have in fact onboard cleaners...

DangerM · 13-11-2009, 18:21

The bins were already full so there was nowhere to put the rubbish, worst case I can't see why staff couldn't have got on, cleaned as the train headed on, hopped off at pearse and then headed back. It was only 3 carriages.

wobbles · 13-11-2009, 19:42

The same train worked the 0600 from Gorey this morning and the rubbish was still not cleaned. I complained to the conductor who told me the train stayed over night in Gorey but could not tell me why it was not cleaned. After departing Arklow the conductor walked through the train with a black bag cleaning the table tops.

13-11-2009, 16:32	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	They could have done a very quick clean at Connolly, staff on site to do this. Its not as if the train was starting from an unstaffed station. There is exteremly limited rubbish bins on the train, if Irish Rail want to operate a trolley service they better be able deal with the waste that appears You won't see rubbish on the Cork line or Belfast, even with exteremly tight turnaround after delays In reality a spare train should have been brought in to operate the 16:40 in the first place __________________ Unhappy with new timetable - let us know

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13-11-2009, 13:06	#1
chris Regular Poster Join Date: Dec 2007 Location: Cambridge Posts: 131	I wouldn't be too harsh on IR on this one. The people who left the rubbish all over the train in the first place are the ones to blame. No matter how late the train was, leaving rubbish all over the place isn't going to hurt IR, just the next lot of passengers.

13-11-2009, 17:16	#5
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	Cork and Belfast lines have in fact onboard cleaners...

13-11-2009, 18:21	#6
DangerM Regular Poster Join Date: Feb 2009 Location: Wicklow Posts: 92	The bins were already full so there was nowhere to put the rubbish, worst case I can't see why staff couldn't have got on, cleaned as the train headed on, hopped off at pearse and then headed back. It was only 3 carriages.

13-11-2009, 19:42	#7
wobbles Regular Poster Join Date: Dec 2008 Location: Rosslare Line Posts: 69	The same train worked the 0600 from Gorey this morning and the rubbish was still not cleaned. I complained to the conductor who told me the train stayed over night in Gorey but could not tell me why it was not cleaned. After departing Arklow the conductor walked through the train with a black bag cleaning the table tops.