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#1 | |
Member
Join Date: Jan 2007
Location: Kilcurry
Posts: 501
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![]() according to Irish rail
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#2 |
New to the board
Join Date: Aug 2008
Posts: 2
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![]() spending 4 hours travelling home from work between dublin and dundalk is one thing, but the pure ignorance of the staff on the 7pm enterprise is an absolute disgrace!! could be here all night listing out how incompetent they proved themselves to be tonight but i need sleep.... a complaint first although i doubt it'll make any difference....apparently paul.slowey@irishrail.ie is the person to complain to, although it's the northern ireland staff who i have the biggest grievance against this evening, so its probably someone in translink who i'll need to complain to.... the 'guard' on the 7pm train who was supposedly responsible for communicating to the passengers deserves to be sacked... if you agree i urge you to put this in writing and complain... i KNOW it won't make any difference but i need to feel like i'm doing something, as that ignorant fecker should never be allowed on a train again!!
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#3 |
Member
Join Date: Jan 2007
Location: Kilcurry
Posts: 501
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![]() The 18.40 eventually arrived at 21.15. I think its time to start taking the bus! especially since Irish rail can't seem to run a reasonable service on this route!
This was especially a bad day for commuting.. the 09.55? service from dundalk was cancelled and replaced by a bus... the bus left at 10.05 and arrived in Dublin at 11.15... almost as fast as the Enterprise!! |
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#4 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() Anyone on a enterprise service delayed by more than 30 minutes in entitled to a refund of 25%, rising to 100% by 90 minutes. Those on the 18:40 sadly its 50% at an hour to 100% by 2 http://www.railusers.ie/passenger_in...hp#their_fault
No clue what happened yesterday but it looks like nearly all enterprise services suffered from some class of delay Generally we get glowing reports about NIR staff, who show significantly more concern for passengers than IE, so this is a surprise. Man in charge in Belfast is Ken McKnight Enterprise Manager - Belfast Central Tel: 028 9089 9400 19:00 is certainly a NIR train One word of warning when dealing with Irish Rail for the refund clearly specify you are invoking the enterprise charter if you where on a enterprise service since it generally entitles you to a bigger refund
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#5 | |
New to the board
Join Date: Aug 2008
Posts: 2
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![]() Quote:
Mark unfortunately it wasn't just the enterprises but nearly all trains on the line yesterday evening. Apparently something near Dundalk got struck by lightening and all electrics, signalling etc. was down. All we were being told on the train was that there were signalling issues and that we would be back moving in 10-15 minutes, and later 20-25 minutes. It was only on talking to Connolly Station at about 10:30pm yesterday evening that we were told about the lightening etc. Connolly Station provided way more information than the staff on the train could. We were in Drogheda for near 2.5 hours, where there was no indication that we would be there that long - had there been I had three alternatives method of transport home! But because we were being told that we would be delayed 20-25 minutes I didn't want to be asking people to drive to Drogheda for me. I agree that in general the NI staff are ok. There is one in particular who I have seen often, have not had many dealings with but he seems a pure gent and very professional. It was a pity he wasn't working last night, as I expect that he would have handled the situation a lot better than his ignorant colleague who treated the passengers with nothing but contempt. |
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#6 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() Thats helps greatly in figuring it out
The 7:35 Dublin Belfast broke down again Delays of up to an hour on the early morning Belfast Dublin Throw in another breakdown somewhere of a commuter train and you get chaos in the morning Throw in some lightning to finish it off
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#7 |
Member
Join Date: Jan 2007
Location: Kilcurry
Posts: 501
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![]() claim forms were handed at dundalk, I thankfully wasn't on the train
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#8 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() Refund is one thing, does give you the feel good factor of actually clawing something out of IE but it doesn't address the usual problem
Everyone was left in the dark as to what was wrong, the usual IE information blackout applied. I find it hard to believe that Bus Eireann couldn't come up with a bus or two. The modern signaling for all its cost effectiveness doesn't seem to like lightning
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