Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > Intercity and Regional > Dublin Belfast
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Unread 20-04-2015, 09:37   #1
Padna
Regular Poster
 
Join Date: Jan 2008
Posts: 69
Default Compensation following service cancellation

I have an annual Dundalk-Belfast ticket issued by Irish Rail. Cross-border services did not operate on Friday 13 March due to industrial action by Translink staff. I send off a compensation application (for two single journeys) to Irish Rail in Connolly Station on Tuesday 24 March and received Irish Rail vouchers to the value of €7 in the post the other day.

There are two things about which I'm unhappy:

(1) I requested a cash refund on the application form and I believe I was entitled to this under EU legislation. Vouchers are of little use to an annual ticket holder who doesn't use the train apart from his regular commute.

(2) The value of the compensation (€7) seems too low given the price of the annual ticket (€2340). It seems they may have divided 2340 by 365, but how many annual ticket holders travel every single day? Nor do I receive any tax relief on this ticket, so some reduction in the compensation to allow for tax relief on the ticket shouldn't be a factor.

I tried to call 01 7032601 this morning to query/complain but the phone just rings out eventually, regardless of whether I select option 3 (make a comment or express dissatisfaction with our services) or option 4 (all other enquiries).

There's another day of industrial action by Translink staff planned for Wednesday 6 May, so I may be in the same situation again soon.

Any thoughts on how best to proceed? Thanks!
Padna is offline   Reply With Quote
 


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 08:10.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.