refund advice needed

[Mark Gleeson]

This is a bit confusing, how many bookings are there? What I don't get is why you didn't book the two tickets as return tickets in a single transaction, being that is the cheapest option and results in 2 return tickets

When you make the booking, you must specify the station you wish to collect at. You cannot collect a ticket in Cork if you previously specified Heuston at the time of booking, the computer in Cork simply won't have the ticket to print. But staff in Cork can check your reservation and can tell you the time and machine you collected the tickets at.

If you present the reservation number the system will print the tickets of that reservation only

If you present the credit card used it will give a choice of which you wish to collect a specific reservation or collect all, it defaults to printing all the tickets. So its likely you left 2 tickets behind in Heuston. Review the confirmation emails you received, how many? they state the collection location, if the one you presented in Corks says collect Cork then something is wrong and we can get someone in Irish Rail to investigate


From Irish Rail's point of view, their records will show either the tickets as collected or not collected and will be able to provide a date/time/location on when they where collected if so. Under the rules no refund is possible if the train has departed.