Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > Intercity and Regional
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 19-12-2005, 12:53   #1
Thomas J Stamp
Chairman/Publicity
 
Thomas J Stamp's Avatar
 
Join Date: Dec 2005
Location: The Home of Hurling
Posts: 2,708
Default Special seats for Bags

Getting the train to Dublin on Saturday from Templemore I noticed that around half of the seats in my carraige were being filled by people's bags. Not big samsonite luggage ones but backpacks and carrier bags. There was nothing - at all- on the overhead rack. People were moving through the carriage looking for seats at every stop. Surely the ticket collector should ask everyone to shove their bags up on the racks when moving through the train. This is as bad as the usual not getting up for old or pregnant passangers.....
Thomas J Stamp is offline   Reply With Quote
Unread 19-12-2005, 13:20   #2
ThomasS
 
Posts: n/a
Default

Train staff are employeed to make announcements telling passengers to remove bags from seats during busy services. Ticket collectors should likewise do the same if people are standing while there are bags on on seats.

You should really make a report of this or send a letter to your local paper. IE staff are generally not pro-active in such matters (although some I have seen are great and do perform professionally in such instances) and nearly always have to be supervised.

I think all IE staff from cleaners to ticket collectors to train drivers to Dick Fearn should all wear an ID badge with their name clearly typed so that "customers" of the rail network can mention by name the individual, if they are slacking off or doing a great job when providing feedback.

When Inter-City trains pull out of the main departure stations, just like on aircraft the name of the train driver and train staff should be clearly stated. The same should happen if there is a crew change enroute. Inter-City services should have the same customer standards as the airline industry (in fact, higher if they want Inter-City rail to survive after the motorway projects are completed).

Last edited by ThomasS : 19-12-2005 at 13:23.
  Reply With Quote
Unread 19-12-2005, 16:25   #3
PaulM
Really Regular Poster
 
Join Date: Dec 2005
Posts: 826
Default

I have found school kids particularily bad for this. On the 46A I know all the schools. If the bus is busy, I target a school kid, who I know will be off soon, with his bag on the seat. This way I know when I will get a window (I'm childish I know ) and it annoys a seat hogger.

Paul: 1
Society: Several million.
PaulM is offline   Reply With Quote
Unread 19-12-2005, 16:42   #4
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,642
Default

Everytime I've left Heuston in the recent past the announcement is done before departure and the train checked over. Can't fault the actions of staff many of whom have directed arriving passengers to where seats exist

If the seat has a bag its a simple case of asking it be moved, there is plenty of luggage rack space, its the Irish attitude of not to stand up for ourselves which is the issue you have no one but yourself to blame if you are standing since you where too chicken to ask someone to move a bag
Mark Gleeson is offline   Reply With Quote
Unread 19-12-2005, 16:45   #5
PaulM
Really Regular Poster
 
Join Date: Dec 2005
Posts: 826
Default

Quote:
Originally Posted by Mark Gleeson
If the seat has a bag its a simple case of asking it be moved, there is plenty of luggage rack space, its the Irish attitude of not to stand up for ourselves which is the issue you have no one but yourself to blame if you are standing since you where too chicken to ask someone to move a bag
That is a good point. Staff should instruct people to move their bags however "mummy" can't fight all your battles.
PaulM is offline   Reply With Quote
Unread 20-12-2005, 11:43   #6
Thomas J Stamp
Chairman/Publicity
 
Thomas J Stamp's Avatar
 
Join Date: Dec 2005
Location: The Home of Hurling
Posts: 2,708
Default Mummy!!

I agree with you both, but the problem is one of passenger attitude on both side, those sitting and those looking for a seat. It was just that there were so many of them last Saturday and I kept an eye on it all the way in and you know I think most of the people going through the carraiges assumed that the bags were left there when people were going to the jax or the bar or whatever and assumed they were taken.
Thomas J Stamp is offline   Reply With Quote
Unread 20-12-2005, 12:08   #7
PaulM
Really Regular Poster
 
Join Date: Dec 2005
Posts: 826
Default

People will often say there is someone sitting in a seat when there is not. It's always worth picking a target seat and when the person isn't back after X minutes just taking the seat.
PaulM is offline   Reply With Quote
Unread 28-01-2006, 15:15   #8
GavinG
Regular Poster
 
GavinG's Avatar
 
Join Date: Jan 2006
Location: Sligo
Posts: 53
Lightbulb Its the small changes that can make a big difference !

On the Sligo services i have been on there is always an announcement before the train leaves Sligo and a few times enroute to get people to move their bags off seats. So i have to hand it that one staff member. Although i have noticed its always the same guy who makes these announcements and after a crew change in Longford or whereever there are no more announcments made unless a standing passenger makes a complaint to the on-board staff, in which case he has been prompted to make the announcement, which aint good. Add to the fact that the train fills up big time from Longford on. Its this type of inconsistency that has plagued IE for years. A couple of the "i dont care brigade" undos the good work of the one guy who has some pride in his job!

Again it comes down to standards - After every stop the same announcement should be made eg :

"We would like to welcome passengers joining us at Longford, this is the 13.00 service to Dublin Connolly serving stations ....... Estimated arrival time in Dublin is 14.45. There is a restaurant car towards the back of the train. We would ask all passengers to ensure that baggage is not left on seats as to allow adequate seating for boarding passengers. Smoking is strictly forbidden on this train and all IE services. Passengers found smoking in between the carriages will be prosecuted. Thank you for travelling with IE we hope you enjoy your journey with us today"

That type of announcement should be made on EVERY IC service when the train stops at stations. IE need to stop treating passengers like they dont exist and up their customer service game bigtime. This is something that wont cost a penny so they have no excuses.

I think this type of demand for customer service improvement should come from the top down. Yer man Dick Fearn should be insisting this type of thing happens. God sake its the least he could do for his big fat paycheck. Does he even go on his own trains to check out the service level ?????
GavinG is offline   Reply With Quote
Unread 05-03-2006, 08:24   #9
Navan Junction
Really Regular Poster
 
Join Date: Feb 2006
Location: Navan
Posts: 305
Angry

I was on the 13.40 to Westport (we were going to Portarlington) with wife and son.

Walked most of the length of the train but all tables were taken and at least 2 people sitting at them.

No problem there from the fact every unused seat at each table along the length of the whole train had bags, cases etc littered across them.

Finally, towards the end of the train we came to a table which had a woman and 3 large bags sitting there.

By this stage I was really annoyed with the the unbelievable practice of blocking seats so noone else can sit down and simply told the woman that we'd paid for the seats and did she need help in shifting the bags.

They were on the racks within 2 minutes. I've heard about this bags on seats stuff - it's unbelievable that I let it go on. If a bag takes a seat, the person responsible for the bag should pay full fare for it.
Navan Junction is offline   Reply With Quote
Unread 05-03-2006, 11:11   #10
James Shields
Member
 
James Shields's Avatar
 
Join Date: Dec 2005
Location: Drogheda, Ireland
Posts: 1,260
Default

Quote:
I've heard about this bags on seats stuff - it's unbelievable that I let it go on. If a bag takes a seat, the person responsible for the bag should pay full fare for it.
I don't know - maybe I'm just nave, but I don't see any harm in it when trains aren't busy. I bet if the train was a little emptier, you'd have liked to have had 4 seats around a table to yourselves. If there's an emptier seat it's handier to leave stuff next to you than hoist it onto the overhead racks. And, I gues, yes, people do like a pair of seats to stretch out on.

But I don't see any harm when the train isn't busy. I've never heard any objection when I've asked people "may I sit there?"

On busier trains, though, it would be a good idea to have a conductor walk through the train asking people to remove their bags from seats.
James Shields is offline   Reply With Quote
Unread 05-03-2006, 12:22   #11
Navan Junction
Really Regular Poster
 
Join Date: Feb 2006
Location: Navan
Posts: 305
Default

Either do I if it's not busy. But you are talking suit cases ruck sacks etc.

Maybe I am naive but it just seems like bad form - we were one coach from the end by the time I asked could we sit there.

Just even in terms of people from abroad using the train. You shouldn't have to ask people to make room, stretching out aside etc..

It would make more sense to leave putting bags on seats until after everyone is on.
Navan Junction is offline   Reply With Quote
Unread 05-03-2006, 13:47   #12
James Shields
Member
 
James Shields's Avatar
 
Join Date: Dec 2005
Location: Drogheda, Ireland
Posts: 1,260
Default

Quote:
It would make more sense to leave putting bags on seats until after everyone is on.
Okay, I take your point there. I've done it myself, but only on very lightly used services. If you get on a train early and it looks deserted, it's understandable to stretch out. But if it's obvious that it's going to be packed five minutes before the train is departing, you shouldn't have to wait for people to ask you to move it.
James Shields is offline   Reply With Quote
Unread 06-03-2006, 10:07   #13
comcor
Really Regular Poster
 
Join Date: Dec 2005
Location: Cork-Dublin, Cork Commuter and occasionally DART and Dublin-Wexford
Posts: 842
Default

Is this problem going to get worse with the CDE trains?

From what I've heard, they won't have space between the seats for luggage.
comcor is offline   Reply With Quote
Unread 06-03-2006, 12:28   #14
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,642
Default

That depends there appears to be some mini luggage rack between some seats but the airline style seating has this nasty side effect
Mark Gleeson is offline   Reply With Quote
Unread 07-03-2006, 12:39   #15
Thomas J Stamp
Chairman/Publicity
 
Thomas J Stamp's Avatar
 
Join Date: Dec 2005
Location: The Home of Hurling
Posts: 2,708
Default

On Saturday I was coming up with a mate, empty carriage and he put his coat down beside him. I asked him why and he sais he walways did it so no-one would sitbeside him.

Same as everyone else does, I guess.
Thomas J Stamp is offline   Reply With Quote
Unread 07-03-2006, 13:00   #16
James Shields
Member
 
James Shields's Avatar
 
Join Date: Dec 2005
Location: Drogheda, Ireland
Posts: 1,260
Default

I must admit I did it on the Enterprise last night - but the pair of seats opposite me were empty, and most sets of four seats had only two people sharing them.
James Shields is offline   Reply With Quote
Unread 07-03-2006, 13:14   #17
Thomas J Stamp
Chairman/Publicity
 
Thomas J Stamp's Avatar
 
Join Date: Dec 2005
Location: The Home of Hurling
Posts: 2,708
Default

I usually fall asleep and sprawl myself!

Did we just say above that the MK4's are getting airline style seats?

No tables? I know I saw interior photo's of the mark 4's and I thoought there were tables.
Thomas J Stamp is offline   Reply With Quote
Unread 07-03-2006, 14:12   #18
James Shields
Member
 
James Shields's Avatar
 
Join Date: Dec 2005
Location: Drogheda, Ireland
Posts: 1,260
Default

Quote:
Did we just say above that the MK4's are getting airline style seats?
As far as I know there will be a mixture, though I don't know how many will be airline-style and how many will be grouped around tables. The Enterprise coaches are generally around 25% airline style and 75% around tables.
James Shields is offline   Reply With Quote
Unread 08-03-2006, 00:09   #19
Derek Wheeler
Registered user
 
Derek Wheeler's Avatar
 
Join Date: Dec 2005
Location: Kildare
Posts: 1,555
Default

From quick observations last summer down the docks, the coach I was in had a lot of airline style seating. We've seen photos and they suggest the same. Originally the mk3s were the same and if im not mistaken IE gradually converted stock to table seating arrangement. Airline style seating is ok once you have adequate space and a fast journey. But god knows trains in Ireland have to be like hotels as journey times are prehistoric.

We can't really offer any decent opinion until we've gone on the darn things.

Airline style seating does pack them in though.
Derek Wheeler is offline   Reply With Quote
Unread 08-03-2006, 00:21   #20
sean
Member
 
sean's Avatar
 
Join Date: Dec 2005
Location: Dublin
Posts: 707
Default

And we really won't know the story until the suspensions have worn in a little from being used 6 months to a year.
sean is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 22:55.


Powered by vBulletin
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.