1 hour delay to 18:05 Westport - Dublin

StephenM · 20-10-2007, 23:40

Quote:

Originally Posted by Derek Wheeler

In general the customer charter is a disgrace. Why? Because despite its early promotion it is now hidden like so much else in that place. I would assume that StephenM was not told about the ticket refund policy.

It was only through these forums that I became aware of the guidelines of the refund policy. The refund forms were sitting on the Customer Service desk, not sure if they are always there.

Colm Moore · 20-10-2007, 23:51

Quote:

Originally Posted by StephenM

It was only through these forums that I became aware of the guidelines of the refund policy. The refund forms were sitting on the Customer Service desk, not sure if they are always there.

God was on that train, wasn't he?

Thomas Ralph · 23-10-2007, 21:22

The new EU regulations are only going to apply to cross-border trains until the middle of the next decade, from what I've seen, and the Enterprise charter is already pretty good.

KSW · 23-10-2007, 21:31

One hour delay Ouch!, Feel sorry for the Galway passengers doh.. I think its a complete 100% refund. or 50%. If you were on (I.E) the Cork 1st class then its 100% Refund and a Sorry from the First class Host.

StephenM · 18-11-2007, 12:01

Just to say I got a €15 refund in the post this week along with a letter explaining what went wrong in an informative manner. To be honest I was very surprised by the explaination and very happy with the service. IE are in my good books now.

KSW · 18-11-2007, 18:55

It depends on who replys back to you, My attitude on Iarnrod Eireann has also completly changed regarding personal writings to the company.........

Mark Gleeson · 18-11-2007, 20:14

I wouldn't be quick to start praising them

1. Delay shouldn't have happened in the first place

2. You should get your refund by return of post, not 25 odd days later

Last time it took me 6 weeks to get the refund, they 'lost' the original it appears

18-11-2007, 20:14	#7
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	I wouldn't be quick to start praising them 1. Delay shouldn't have happened in the first place 2. You should get your refund by return of post, not 25 odd days later Last time it took me 6 weeks to get the refund, they 'lost' the original it appears __________________ Unhappy with new timetable - let us know

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23-10-2007, 21:22	#3
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	The new EU regulations are only going to apply to cross-border trains until the middle of the next decade, from what I've seen, and the Enterprise charter is already pretty good.

23-10-2007, 21:31	#4
KSW Really Regular Poster Join Date: Mar 2007 Location: Rosslare Line Posts: 600	One hour delay Ouch!, Feel sorry for the Galway passengers doh.. I think its a complete 100% refund. or 50%. If you were on (I.E) the Cork 1st class then its 100% Refund and a Sorry from the First class Host.

18-11-2007, 12:01	#5
StephenM Regular Poster Join Date: Nov 2006 Location: Back using the car due poor service Posts: 135	Just to say I got a €15 refund in the post this week along with a letter explaining what went wrong in an informative manner. To be honest I was very surprised by the explaination and very happy with the service. IE are in my good books now.

18-11-2007, 18:55	#6
KSW Really Regular Poster Join Date: Mar 2007 Location: Rosslare Line Posts: 600	It depends on who replys back to you, My attitude on Iarnrod Eireann has also completly changed regarding personal writings to the company.........