Mega delays due to mk4 failure

[Eddie]

Does Irish Rail provide free refreshments and taxis to the intended destination as well as full refunds in these circumstances?

I'm pretty sure that's what happens in the UK.

I also wonder what the typical take-up of refunds is, given that you have to go the effort of having to claim it back.

[Jamie2k9]

Originally Posted by Eddie

Does Irish Rail provide free refreshments and taxis to the intended destination as well as full refunds in these circumstances?

I'm pretty sure that's what happens in the UK.

I also wonder what the typical take-up of refunds is, given that you have to go the effort of having to claim it back.

Free refreshments but never enough for everybody and they did provide transport for those who needed on the night.

Full refunds usually apply as well and its not a major thing to claim so suspect it was a costly night but all of their own doing for wasting so much time and/or the unavailability of a pilot man.

[Inniskeen]

Why would they need a pilotman ?

[Jamie2k9]

Originally Posted by Inniskeen

Why would they need a pilotman ?

Don't IE use them during SLW?

[Inniskeen]

Not necessarily, a remote pilotman can be appointed in CTC.

[Jamie2k9]

Originally Posted by Inniskeen

Not necessarily, a remote pilotman can be appointed in CTC.

I see, wasn't aware they had authority to do it from Connolly. It sums up the night then, complete lack of responsiveness from IE. These failures happen but the aftermath and IEs response is lacking again. Of course all are different but its not an excuse.

[Thomas J Stamp]

Full refunds usually apply

i was contacted by people who were told to telephone the next day, and they were having problems still on the monday. i assume it was all sorted out.