Missing Carriages

[Rashers]

I rang the Northern Suburban line office again (Does it surprise you that I had to get the no. off the platform 11 website, as the IE one is wrong).
They claim this by now infamous service, was short yesterday due to door failures. They advised there was definetly no issue that would effect it for the entire week.
There was complete surprise when I advised there were no announcements about the delays following on from this service. 'No, that could not be correct.'
So I asked the gentleman had he ever actually travelled on the Northern suburban line. I was greeted with silence...I advised him to talk to anyone who uses that line to find out exactly how bad the lack of announcements were. He also assured me the PA systems were checked on a regular basis.
To be fair, he constantly apologised.
However, I just want the truth and an improvement in passenger information...