Rail Users Ireland Forum

Go Back   Rail Users Ireland Forum > Irish Rail Customer Service Issues > General Irish Rail Discussion
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

Reply
Thread Tools Search this Thread Display Modes
Unread 24-01-2012, 13:50   #41
24Green
Regular Poster
 
Join Date: Jan 2011
Posts: 37
Default

Any update on the capping? Which operator, daily or weekly capping etc. Also how is the auto topup coming along too? Thanks.
24Green is offline   Reply With Quote
Unread 24-01-2012, 21:45   #42
Colm Moore
Local Liaison Officer
 
Colm Moore's Avatar
 
Join Date: Dec 2006
Posts: 5,442
Default

Quote:
Originally Posted by 24Green View Post
Any update on the capping? Which operator, daily or weekly capping etc. Also how is the auto topup coming along too? Thanks.
We hope to get a list of indicative dates for each upgrade. However, it will be some time yet.

Each operator is likely to have capping along the lines of their existing products and there is likely to be some form of cross-operator capping.
__________________
Colm Moore is offline   Reply With Quote
Unread 01-02-2012, 20:28   #43
IckyThump
Regular Poster
 
Join Date: Jan 2012
Posts: 43
Default

are there any long term plans for making the leap card a national thing? i do think it would be a great idea for people who use public transport alot
IckyThump is offline   Reply With Quote
Unread 01-02-2012, 21:28   #44
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

There are studies underway for Cork.
Mark Gleeson is offline   Reply With Quote
Unread 09-02-2012, 09:05   #45
Locky
New to the board
 
Join Date: Jan 2010
Posts: 22
Default Baffled

Just tried to top-up my Leap card for the first time only to discover that I can't do this online! I use my card on Dublin Bus so I have to select the Payzone retailer that I want to 'collect' my top-up from ...
Please select the load location where you wish to collect your Top Up. Note, while we endeavour to allow your Top Up to be collected within 24 hours, in some cases it may take up to 48 hrs.
I was able to purchase the initial card and credit amount online but now I have to go to a retailer to top-up. This is an absolute farce. If this is the top-up system it is already antiquated. Who in their right mind set up a system in 2012 that operates like this.
Locky is offline   Reply With Quote
Unread 09-02-2012, 09:30   #46
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

Every smartcard system in the world works like this. The card can only be updated if it comes into physical contact with a reader

Where you travel by Irish Rail or Luas the top up is applied when you tag on/off and is seemless as far as is possible to the end user

Collection on a bus is not supported and technically is not possible in a city the size of Dublin. London doesn't support it either.

Auto top up will be available in 2012 which will work on all operator but will require that you register an Irish bank account for direct debit payment
Mark Gleeson is offline   Reply With Quote
Unread 11-02-2012, 09:29   #47
Dubhaltach
New to the board
 
Join Date: Jan 2012
Posts: 8
Default

Is anyone else getting error 002 when trying to register a card online? Tried it over the space of few weeks and on three different laptop's, nothing.
Dubhaltach is offline   Reply With Quote
Unread 11-02-2012, 09:54   #48
Colm Moore
Local Liaison Officer
 
Colm Moore's Avatar
 
Join Date: Dec 2006
Posts: 5,442
Default

Have you been able to register your account OK?

Are you inputting the numbers strictly in accordance with the instructions - I think you are mean to leave out the last number.
__________________
Colm Moore is offline   Reply With Quote
Unread 13-02-2012, 14:00   #49
seamus kilcock
Regular Poster
 
Join Date: May 2006
Posts: 103
Default

Very interesting discussion on Joe Duffy/RTE just now.
seamus kilcock is offline   Reply With Quote
Unread 14-02-2012, 09:04   #50
Locky
New to the board
 
Join Date: Jan 2010
Posts: 22
Default Security (lack of)

Just listened back to the Joe Duffy show it makes very interesting listening and makes me very concerned for a number of reasons but here's one that I think will surprise everyone:
RTÉ staff need to swipe their staff ID card to use photocopiers. Joe Duffy inadvertently swiped his Leap Card at the photocopier and hey presto it brought up his name and allowed him to use the copier! Seems like Leap Card is using a highly secure encrypted system...not!

http://www.rte.ie/radio/radioplayer/...02%2 D2012%3A
Locky is offline   Reply With Quote
Unread 14-02-2012, 09:07   #51
markpb
Member
 
Join Date: Dec 2005
Posts: 541
Default

Quote:
Originally Posted by Locky View Post
Joe Duffy inadvertently swiped his Leap Card at the photocopier and hey presto it brought up his name and allowed him to use the copier!
I don't understand how this, of all the possible things that people could complain about, is getting so much air time. Who knows or cares. Why do people think it's any reflection on the security in use on the card? Why not criticise the photocopier?

If nothing else, how do you think the photocopier got his name from his Leap card when it isn't on the card? You can walk into any Payzone shop and buy a Leap card anonymously.

If we could focus on the terrible implementation on Dublin Bus or the slow deployment of features, it might be more productive than a photocopier in Montrose.
markpb is offline   Reply With Quote
Unread 14-02-2012, 09:58   #52
Dubhaltach
New to the board
 
Join Date: Jan 2012
Posts: 8
Default

Quote:
Originally Posted by Colm Moore View Post
Have you been able to register your account OK?

Are you inputting the numbers strictly in accordance with the instructions - I think you are mean to leave out the last number.
Rang up leap card support and found out that the solution to the issue is to register it, let it fail, then in 24 hours do it again. However then I mentioned it was a personalised card and she said that they can't be registered! Accordingly if I lose it I can still conact them as they have my name and number on file, I just won't be able to top-up or view my history.
Dubhaltach is offline   Reply With Quote
Unread 14-02-2012, 10:00   #53
Inniskeen
Really Regular Poster
 
Join Date: Oct 2010
Posts: 951
Default

Ok, lets assume its not a photocopier, but something else that grabs the contents of your E-purse. Imagine the hassle of getting a refund !

Maybe it is not much an issue, but it might indicate a deficient design in respect of security and if so, it may well be serious. It may be serious anyway as it indicates a poor system of authentication. The Leap card should only share info with an authenticated and authorised device.

Remember electronic voting, if Joe Public thinks its a substandard system then your system might end up in long term storage !

Maybe a simple ticket valid for a specfied period of time, say 90 minutes might have covered off most of the requirements from a user point of view.

Last edited by Inniskeen : 14-02-2012 at 10:07.
Inniskeen is offline   Reply With Quote
Unread 14-02-2012, 10:02   #54
markpb
Member
 
Join Date: Dec 2005
Posts: 541
Default

Quote:
Originally Posted by Inniskeen View Post
Ok, lets assume its not a photocopier, but somethink else that grabs the contents of your E-purse. Imagine the hassle of getting a refund !
There's absolutely no proof that a) it happened, b) the photocopier managed to get his name from his card (which doesn't store your name) or c) that there's any security implications at all.

Quote:
Remember electronic voting, if Joe Public thinks its a substandard system then your system might end up in long term storage !
The difference here is that an expert group proved beyond proof that the electronic voting machines were unaditable and had security issues. All we have here is Joe Duffy and a mind reading photocopier.
markpb is offline   Reply With Quote
Unread 14-02-2012, 10:18   #55
Inniskeen
Really Regular Poster
 
Join Date: Oct 2010
Posts: 951
Default

I have no idea whether it happened or not, maybe its the photocopier's fault - it could have had Joe Duffy's details in its buffers and rather than reject the Leap card simply dispayed the contents of the buffer.

A few simple tests should be enough to establish whether there is an issue or not.
Inniskeen is offline   Reply With Quote
Unread 14-02-2012, 11:40   #56
Locky
New to the board
 
Join Date: Jan 2010
Posts: 22
Default Proof

Quote:
Originally Posted by markpb View Post
There's absolutely no proof that a) it happened, b) the photocopier managed to get his name from his card (which doesn't store your name) or c) that there's any security implications at all.

b) When you register your card it stores your name and
c) I personally feel there are huge security implications if the photocopier can garner data from your Leap Card! Am i on my own here with these concerns?

Last edited by Colm Moore : 14-02-2012 at 11:56. Reason: Broken quote
Locky is offline   Reply With Quote
Unread 14-02-2012, 11:52   #57
James Howard
Really Really Regluar Poster
 
James Howard's Avatar
 
Join Date: Aug 2009
Location: Sligo Line
Posts: 1,115
Default

It is also quite possible he had the RTE card close enough to be read and it just appeared that it was reading his leap card.

I keep my Dublin Bikes card in the same wallet as my train pass and oddly enough I can take a bike using my train pass.
James Howard is offline   Reply With Quote
Unread 14-02-2012, 12:25   #58
robdrysdale
Member
 
Join Date: Dec 2005
Posts: 75
Default

Quote:
Originally Posted by Inniskeen View Post
Ok, lets assume its not a photocopier, but something else that grabs the contents of your E-purse. Imagine the hassle of getting a refund !
This is Troll Duffy rubbish. Leap Cards are secure encrypted cards in a similar way to SIM cards on your mobile. You'd need the key to decrypt and communicate with the epurse. RTE do not have the key so cannot possibly communicate with the epurse.
robdrysdale is offline   Reply With Quote
Unread 14-02-2012, 16:37   #59
plant43
Member
 
Join Date: Sep 2007
Posts: 278
Default

Quote:
Originally Posted by Locky View Post
b) When you register your card it stores your name and
c) I personally feel there are huge security implications if the photocopier can garner data from your Leap Card! Am i on my own here with these concerns?
It's my understanding that the card does not have your name, only the card number and the credit. The linking between the card number and the personal only happens at the frontend (i.e the website). The backend systems have no personal details. I'd be interested if I'm wrong though.
plant43 is offline   Reply With Quote
Unread 14-02-2012, 18:36   #60
Mark Gleeson
Technical Officer
 
Mark Gleeson's Avatar
 
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
Default

The card hold no names, addresses etc.

You need a special encryption key to read the card, however a very small amount of information is publicly available in read only mode, basically the card type and serial number

The access control in my office will beep as normal if I present an Irish Rail card instead of my staff card won't open the door though.
Mark Gleeson is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 11:12.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.